Virtual Agent - Show Live Chat Wait Time to users while transferring the conversation to live agent
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‎02-20-2024 01:19 AM
Hello Experts,
Looking for the solution to show Live Chat Wait Time to end users while transferring the conversation to live agent.
Any lead will be appreciated.
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‎02-20-2024 01:50 AM
Hi @Nikhil Dixit1 ,
Please follow the steps mentioned : https://www.servicenow.com/community/itsm-forum/show-quot-live-chat-wait-status-quot-quot-estimated-...
Also, to learn more : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...
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‎02-20-2024 03:30 AM
Hi @Community Alums ,
I had already walked through a community thread which you mentioned but no luck. Are you aware about script action activity 'Millisecond Conversion' and dynamic value (1 minute) into prompt of static choice activity?
Regards,
Nikhil Dixit
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‎02-22-2024 08:34 PM
Hello @Serkan Yilmaz @Travis Rogers.,
Greetings!
Could you please help me to achieve the requirement as mentioned in the question?
Regards,
Nikhil Dixit
