Attachment not visible in incident form for users

[Abishek1998]

User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?

[Ademir Amaral1]

Hi @Abishek1998 

Take a look at this really cool video to understand how to apply ACL and how to perform a debbug:
https://www.youtube.com/watch?v=x87VaWK4rGo
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Tony Chatfield1]

Hi, can you see these attachments as admin user in the record form? or directly on sys_attachment table?
You could enable security debug in order to evaluate sys_attachment ACL's, but probably easier just to go to the sys_attachment table, view ACL's and sort by 'updated'

If users can see attachments from other users and but not from this 1 user? then it sounds like a custom ACL?

[Sumanth16]

Hi @Abishek1998 ,

Double-check your read permissions on the [sys_attachments] table. Likely, this user doesn't meet those criteria.

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Thanks & Regards,

Sumanth Meda