Hi Community,
I'm currently working on a project that integrates ServiceNow's Virtual Agent with an RPA bot to retrieve invoice data from Coupa and SAP. However, I'm facing a timeout issue.
Here’s what happens:
The Virtual Agent initiates the process and sends the request to Coupa via the RPA bot.
The response takes time, and after around 10 minutes, I get this message:
"The time limit for your request has been exceeded. Please try again later."
The conversation ends shortly after with no data returned.
Is there a way to:
Extend the timeout limit for Virtual Agent or the RPA integration?
Ensure the conversation stays active until the bot returns a response?
Handle long-running bot tasks more gracefully within the VA framework?
Any best practices or configuration tips would be greatly appreciated!
Thanks in advance.
