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05-15-2025 04:28 AM - edited 05-15-2025 04:34 AM
hi ,
i am generating approvals when i submit the catalog item from the portal using flow designer
but when i submit the catalog item it , its generating approvals on the request table as well
which i dont need , 'how can i stop generating approvals on request i only need this on RITM onwhich is the flow
is working fine
below are the SS ( here in the left its coming on request but i need this on RITM only
below the action for ask for approval:
can anyone please suggest the changes in the flow !!
thanks !!
Solved! Go to Solution.
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05-15-2025 05:01 AM
check if the Catalog item for which you are testing has price more than $1000
There is 1 OOTB workflow on "sc_request" which sends approvals on REQ if price is more than that to Group "Catalog Request Approvers"
See if those approvers are members of this group
If price is less then it's auto approved
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-15-2025 04:46 AM
Hi @tushar_ghadage
Is it generating approval records for both RITMs and REQs?
If yes, then there must be a custom Business Rule or Workflow configured. This is not an OOB functionality.
Regards,
Siva
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05-15-2025 04:48 AM - edited 05-15-2025 04:58 AM
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05-15-2025 05:01 AM
check if the Catalog item for which you are testing has price more than $1000
There is 1 OOTB workflow on "sc_request" which sends approvals on REQ if price is more than that to Group "Catalog Request Approvers"
See if those approvers are members of this group
If price is less then it's auto approved
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-15-2025 05:05 AM
yes exactly just checked its generating from the workflow
thankss