Virtual Agent Topic top 5 items

[Daniel142]

Hi guys!!

I have a requirement to create a flow for the Virtual Agent that can display the top 5 requested items below the active topics configured for the Virtual Agent. Is this possible?

Do you have any guidance or options to help me? Are there examples on the topics OOB?

Thanks!

[Mark Roethof]

Hi there,

Where exactly do you want to show this? Do you mean with "below the active topics configured for the Virtual Agent" below the topic picker? Or do you mean something else?

In theory you can show the top X requested items without too much difficulty. Though, where exactly do you have in mind?

[Daniel142]

Hi @Mark Roethof, I want to display them below Update Assigned Task topic

[Mark Roethof]

Okay, that won't be possible. You can't do such in the Topic picker. The Topic picker is not accessible to do such customization.