Creating CIs via a Service Request

[claudiamd]

Hello community!
Hope you are all doing well 🙂

I've heard that it is possible to create CIs via a service request.
The idea behind this is that an end user accesses the service catalogue to request an item to create a CI. In that item, the user fills in some mandatory fields for that CI and when the request is submitted, a new CI is automatically created in the desired table.
Can anyone tell me how to implement this?

Thanks everyone!

[naveen14]

Hello @claudiamd ,

Please create a catalog item with required details 

Type of request: Create, Modify, delete.

Add fields according to the type of request.

In workflow, please add run script to insert or modify the record.

For future information please reply back

Thanks,

Naveen.

[Jitendra Diwak1 · Accepted solution]

Hi @claudiamd,

this can be achieved by using the Record Producer. to navigate this go to navigator and type record producer and click on new button. Please fill the table name and map the mandatory filed to the target table where the CI has to be created.

Please accept my solution if it works for you or thumps up

Thanks

Jitendra