I would like a paperclip icon to be displayed in the request_item field of the sc_task table when a file is attached to the record set in the Request item.To meet this requirement, I set the Filed Style as shown below. However, while the icon appears...
What are some best practices for naming groups?In my current project, we are implementing a ServiceNow change request process.We have a group responsible for implementing and approving changes for each product provided by the client (AWS, CrowdStrike...
1. Copy the original catalog page and proceed with customization (change to original id : sc_cat_item2323, copy : sc_cat_item)2. The phenomenon of loading to the original url, not the copied page, when accessed after searching the product on the empl...
Hi, Documentation states "The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license." My question is if the "Pro" license level I've been told we have is the same level as "Pro Plus"? If not, please...
How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?
Hi , in our instance of service now I am getting NullpointerException while loading a dashboard. I see that we started getting this error "2025-11-13 09:52:50" and I am suspecting that there was come change done on the filters for this dashboard whic...
We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...
Please let me know where do i have to change this code?CSS Code:// Grays$gray-base: #000000;$gray-dark: lighten($gray-base, 18.04%);$gray-darker: lighten($gray-base, 8.24%);$gray-light: lighten($gray-base, 40%);$gray-lighter: lighten($gray-base, 94.5...
Hi Team, We created one dashboard and adding the platform analytics reports, we deployed it to test instance, first time successfully deployed. Second time we have added 2 more analytics reports to the same dashboard, second time when we are deployin...
Hi All, We are working on creating a new topic to request a catalog item through Virtual agent. PFB snips of the flow designed. The issue we are facing is whenever a catalog is searched through the topic and if it is of type non-conversational th...
Hi ServiceNow Community,In Virtula Agent fallback topic flow, there’s a decision based on vaVars._topic_strategy == "unknown" vs. not unknown, which leads to different messages (“Wrong Topic” vs. “Topic Not Found”).I can’t find where _topic_strategy ...
I write code on onCellEdit but not working i will give my code the next linefunction onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose =true; var editedfield=g_list.getColumnName(); var allowField="u_item_type"; if(allo...
Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.
Hello,I hope you are doing great,I want to create a notification on incident table, to run : When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...
Hi all, With ITSM Pro it is possible to detect category, assignment groups and generally speaking values from user input (free text) to automatically fill in incidents or requests? If so, what is needed to trigger it? Predictive Intelligence and NLU ...