Hi,I have written this BR which is before on sys_attachment table, restricting user from deleting an attachment once the request is submitted, I want to updated an additional comment which is not happening at this moment(function executeRule(current,...
I want to calculate "duration" for task & RITM"For incident, we can calculate "duration", but I can't calculate it for task.If the item is Open:Display the time elapsed from the request submission date to the current date.If the item is Closed:Displ...
Hi Team, We are trying to fetch data from workday using get worker API and in Look up employment info data stream we get error "Execution halted because the getNextPage pagination variable was set to false" can you help on this Please
Please help,This is the ask/requestField consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful. 1. Usi...
I have two Location Category options: Airport Location and Town Office Location.The Location Action options are: Create, Modify, and Deactivate.I also have a third variable, Location Type, with the values: None, Terminal, Floor, Room, and Rack.I want...
In Virtual Agent, Topic detection seems to be working first.I would like to receive the AI Search results first.Is it possible to set something like Order?
We have a variable set for all the catalog items in software category, and we want to make the virtual agent to ask questions dynamically without designing flows and all, but this is feeling impossible, and we know a way to place order using cart API...
Hello Community,I'm looking to deploy a custom-built AI Agent (or custom conversational interface) and integrate it directly into our ServiceNow Service Portal. My goal is to enhance user experience by providing a more sophisticated and flexible virt...
We need to get the purchase order from Coupa (either from Purchase Order module or Receipt module or any other module like ASN) and marry it up to the Serial Number field on the alm_asset table so each asset record has appropriate purchase order numb...
I have a Choice filed called Version : When i select version is v1 then Version name should start with New_If version :When i select version is V2 then Version name Should start with Old_ here version_name is String filed and version field is choice ...
I have the same requirement as in this post https://www.servicenow.com/community/itsm-articles/weekly-incident-summary-notifications-using-flow-designer/tac-p/3430312#M2957 except I would need one email per assignment group with all there incidents l...
If I click the Submit button without filling the mandatory fields, the validation error shows correctly.But when I then try to add a row to the MRVS, the onSubmit script on the “Applies to” variable set inside the MRVS gets triggered, and the form au...
Hi All, We have worked on capturing the business domain and business function values from the CI selected on the incident form through the below linkhttps://www.servicenow.com/community/incident-management-forum/populate-the-domain-values-when-a-ci-c...
