Could someone please help me how to configure that -> As a caller, I want to be able to view the interaction record on the employee center. @Dr Atul G- LNG @Abhishek_Thakur @Ankur Bawiskar @Community Alums @SAI VENKATESH
Hi, I am looking for a current way, on RITM creation, to generate a PDF containing the variables of the catalog item submitted, and then attach this to the RITM. I've seen the PDFGenerationAPI, and am aware this is a good way to go about it, but I d...
I have a simple UI Policy that shows a field message when the user selects Option A or Option B, a field message appears. If the user selects Option A, the field message shows as expected. However, if the user selects Option B after Option A was sele...
I am looking to produce some reports on existing V/A data - on deflections. We have a lot of existing V/A topics - we would like to be able to report on these right now - rather than needing to wait until these all get specific deflections added. Is ...
Hello, I am trying to create a UI Action button that will appear when a policy exception expires and allow the user to move the policy exception record back to the 'New' state. I am unsure of how to do this as there is no expired state for the polic...
Please i would like to know why the HR case number and HR service are not showing in sn_hr_pa_profile_metric_result which is a database view that connects asmt_metric, asmt_metric_result, asmt_assesment_instance and HR profile tables.
HI all, Please help me on when trying to cancel SCTASK getting this error "submit canceled due to script error, contact system admin". can't share screenshot, sorry. Thanks in advance.
Hi All, I'm using a post execute script in Scheduled Data import, to delete the records in the target table. The DL's are synced from AD to ServiceNow via LDAP sync everyday. As part of delta sync I've to delete the DL's in the ServiceNow custom tab...
Hi Community, I am not able to edit the catalog item I created in DEV instance. I tried from the maintain items also which shows every field as read only. In Catalog Builder, it shows as Checked Out and following message appears if I click edit butto...
Hi Team , I like to show a daily count of CAB reviewed changes that were implemented (where filter can be adjusted to this week or this/last month) but gives also a total by month (closed) for past 12months This chart compared and graphed with the to...
“In SOW(service operational workspace) problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exis...
My requirement is to disable the apply email template options below the body in mini email compose in the compose section on workspace. I cant find it on ui builder does anyone know how to achieve this?
Hi All, I am Preparing a report there needs to be several variable needs to be added .however there is a 1 variable which is not showing .Variable Name -If yes, please select the types of AI that apply? why it is not showing ?Need help to find out t...
“In a problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exists, but it should not be mandator...
How to populate fields based on other field in mobile app create screen form? How to give conditions to input attribute conditions such that it populates one reference values based on other fields? OR How to apply reference qualifier condition to mob...