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Resolved! MRVS values not updating in sc_item_option table

Hi, I have a MRVS (3 variables/columns) in my catalog which has value in it on submit of catalog.Once catalog is submitted and RITM is generated, RITM displays the MRVS with values but in the backend (sc_item_option) table is empty for these 3 variab...

MTTR Calculation Incident

Dear Team,My management ask me to create an Incident dashboard for MTTR for P1 and P2. can you help me how to present in the form of dashboard. Below in the requirement.  Times taken for P1. (RCA, MTTR and MTTD),  how to achieve this.  Regards,Garvit

Garvit1 by Tera Contributor
  • 295 Views
  • 1 replies
  • 0 helpfuls

Resolved! Script/while loop not returning correct value

Hi,I am trying a simple logic to retrieve values from table but I am not getting expected return. var machine_name = ''; var serial_number = ''; var reqUser = ''; var grMRVSAnswers1 = new GlideRecord('sc_multi_row_question_answer'); grMRVSAnswers1.ad...

Capturing a value from Virtual agent conversation

 Hi there, I have typed in 'vpn not connecting' in response to the greeting question. NLU seem to have correctly identified the topic related to my issue. Within the topic, I have a question to ask the short description of the issue. The intention of...

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unable to set form radio buttons in ATF

Hi all, I want to fill the form which appears upon clicking the UI action. The form has radio buttons, I am trying 'set component values" custom ui step in atf but it is not setting the form value. How do i do it ? I need to do it through ATF. Please...

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tiasha123 by Tera Contributor
  • 752 Views
  • 9 replies
  • 0 helpfuls

Resolved! Reference Qualifier for Lookup Select Box Type variables.

Hi everyone,I'm working on a catalog item that uses 2 variable set.location(reference type) is from variable set 1.device(Lookup Select Box type) is from variable set 2.I wanted to filter the items on the device variable using the location from the v...

MarkJhonB by Tera Contributor
  • 929 Views
  • 3 replies
  • 1 helpfuls

Resolved! Release Management and Change Request

Hi all, Which is the relationship between Release Management (I mean the "old" feature, not DPR) and Change Management?A change request can be considered as the last step of the release?A change is only used to assess the risk and track implementatio...

Tommaso2 by Tera Expert
  • 535 Views
  • 1 replies
  • 2 helpfuls