Virtual Agent User input field table

[Community Alums]

Hi All,

Just wondering if anyone knows where the data in the vainputs field is stored in SN. 

We have a use case to import User input data and bot answers from another application.

[Sagar Pagar]

Hi @Community Alums,

Take a look at old thread. It will help you to create a reports on vainputs.

Reporting on user inputs in Virtual Agent 

Thanks,
Sagar Pagar

[Community Alums]

Hey mate, My question is more about the configuration of where the var input field data is stored, I cannot find a variables table anywhere that stores the configuration.

[Sagar Pagar]

Hi @Community Alums ,

Check the sys_cs_message table and open records with Direction as inbound. Now you can see the payload field/column.

For reference -

Example -

Apple -10, Oranges - 20 are my inputs added to vainputs.

Thanks,

Sagar Pagar

[Community Alums]

Hey mate, That is a conversation result. I am talking about the configuration of a topic and the creation of the user input variables. Rather then manually having to create 400 variables through the VA designer from an existing VA system we are wanting to import the data to assist in building the topics.