Virtual Agent

[Akshay Jadhav1]

We have integrated virtual Agent with Slack, and as we can see in the screenshot, we need to remove the Live Agent" option. We tried removing the subtopic, changing it to greetings, and making Live agent support from the topic "Is topic visible" & "Is topic discoverable" active false, but whenever we did any of these configurations and tried to chat with the chatbot, it said it had a technical issue. Does anyone have any ideas on where we should make the changes?