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Enabling Incident Templates in Service Operations Workspace

Hello everyone, We are facing difficulties in enabling Incident Template usage in Service Operations Workspace, (SOW.) Our agents can see them in UI16, but are not able to in SOW.  Is there a specific role, plugin, or configuration that needs to be c...

Rman1 by Tera Contributor
  • 261 Views
  • 1 replies
  • 0 helpfuls

Map Page Issue

Hi folks, I've created a map page in the cmn_map_page table and it works and displays as expected. However once I impersonate certain people, the map page is blank and in the console there is an error message saying 404 not found shown below.Map page...

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isaacshafer by Tera Contributor
  • 1120 Views
  • 5 replies
  • 2 helpfuls

Looking for Smarter Ways to Audit Tickets, Any Built-in Tools like AI bots or LLM-Based Solutions?

Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...

Azure AD Password Reset Spoke

HelloWe have the spoke configured and everything seems to work except the option for Password ResetI can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error -...

Event creation is delayed (minutes to hours) or fails

Hi every one I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still get...

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aiki_asano by Tera Contributor
  • 239 Views
  • 1 replies
  • 0 helpfuls

Hint option for choice value of a field on workspace.

Hello Everyone,Hope everything is fine. I would like to have some inputs on something I'm working. I'm working on workspace where i want to have hint to popup on choice values of a field when ever i hover on it. I will be attaching a screenshot for r...

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AnuhyaR by Tera Contributor
  • 468 Views
  • 2 replies
  • 0 helpfuls