Resolved! Can't chat VirtualAgent in Teams
I had chatted until yesterday, but I can no longer do it. I want to know the cause.The portal tab next to you will be displayed properly. Just chat is not allowed...
I had chatted until yesterday, but I can no longer do it. I want to know the cause.The portal tab next to you will be displayed properly. Just chat is not allowed...
Hi All, Am just started giving interview with 3+ years of Experience. I don't have hands on knowledge so getting stuck in scenario base questions . can anyone help me with scenario based question and guide me how overcome on this. Thank You !
HI Community, I have a requirement, in the screenshot below highlighted ones are the catalog items.In catalog item we have field called country now i need to show that country field in this each widget card similarly the way how price is showingHow c...
Hello experts,I am working on converting JSON response to create a CSV file, so i can create a data source record sys_data_source.Please could you help me in either JSON response to converting csv attachment or directly inserting it my staging table....
Hello, I am trying to update the SLA Card for the SOW Incident view: The Bottom card in the blue section. Even though there is an SLA the card is not showing any information. Where is this card configured?Should be showing this SLA information:
We need to open up the "Approval Reason" for admins to update this field. I appreciate any help. Thank you.
We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...
This question was asked in an interview :we have a catalog form, where we have employee, email, company fields so, when employee field is something then email and company fields should auto populate
Hi all , I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...
Hi, I have a Virtual Agent topic flow that users can use to request software. I have a Lookup utility within the Flow to use the user's input to search the cmdb_software_product table for any name that contains the user's input. However, what can...
I have tried using the condition filter as standard as well, however it is not working. Below is the screenshot how I am trying to add the standard change proposal with the Normal change. Could anyone help in solving this problem. Thanks in advance.
Hi, Need information about widget restriction in service portal.currently we are having 6 clients , in one of the client portal they requested to build the new widget which should be visible to only one client portal .can we do this requirement in th...
I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...
When I unlink the alert and incident using a business rule (by emptying the Task (Incident) field in the alert form), an empty incident gets created instantly. Why is this happening? Is there any OOTB rule that causes this behavior, or something else...
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