Platform Analytics - Problem State View
I need a dashboard or report the records that have gone to Fix in progress in the last 7 days
Forum Posts
Resolved! Error sending information to Endpoint : org.apache.commons.httpclient.HttpException: Session contain
HIi Everyone,When trying to connect with a Endpoint i'm getting the following error:Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - UntrustedOutgoi...
Need to transfer chat to live agent when user seleect anything else topic in MS teams chat window
Hi Everyone, Recently we have integrated and configured Virtual agent for MS Teams. It is working as expected. But Now we need to transfer user chat to live agent when select Need more help.. or Anything Else.. from chat window. When we try to updat...
Resolved! Agentic Workflows- Suggest any way to deactivate workflow?
Hi All,Several teams have created multiple workflows by cloning the out-of-the-box (OOB) agentic workflow. We’d like to deactivate those that are no longer needed. Could you please advise on how to deactivate Agentic Workflows?Thanks.
Resolved! Conditional Logic for Incidents
Hello community members! This may sound like a very simple question but I am new to ServiceNow development. How would I set up conditional logic for Incidents? Specifically, if the short description contains "Incident INC-1 opened" then assign it to ...
Incident Management - Auto Resolution based on user input
When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...
Microsoft Intune integration with servicenow
Hi,As Microsoft Intune Integration does not provide the chassis Number, How to get it and stored into the import set table and then update to the CMDB table?
Second line of approval changes to No longer required in standard change proposal.
For Standard Change proposal, the ask was to have 2 level of approval.1. Assignment Group2. Change managementSecond level of approval is triggered once the change manager approval is approved.Once any user approves from the change manager group, othe...
How to auto-expand CC and BCC fields by default?
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...
Difference between Fields and Variables in ServiceNow Catalog Items
Hi everyone,I have a basic doubt in ServiceNow.We create fields for tables like Incident, but for Catalog Items we use variables instead of creating fields.Why don’t we create fields for catalog items as well?And why is it not necessary to store vari...
Reactive the user account
Most of the user not used ServiceNow more than 30 days so account has been deactivate. ServiceNow user profile is deactivated , now need to reactive , how to proceed user profile without duplicate this enable all in single changes
Restrict file attachment types in single catalog item
I'm trying to figure out how to write an onSubmit script to restrict attachment types to the following file types in a single catalog item using the built-in attachments icon (not the variable):pdf,zip,txt,doc,docx,dwg,gif,csv,xls,xlsx,ppt,xml,xsl,bm...
IT Service Management (ITSM) Implementation Simulator
Have completed the second Part. What Am I missing in first partIn order to have more accurate data for reporting and trend analysis, certain data points should always be mandatory on an incident record. This will also help with more accurate routing ...
Need add attachments when record producer is submitted
Hello All, I have a record producer created on the dmn_demand table. When user submits the record in ESC portal, on demand record, i need to attach one excel file. This should happen to each demand requet. Is this feasible in servicenow, if yes then ...
Virtual Agent - AI(Now Assist) Submitted requests/Incidents number in the Chatbot
Hi All, Virtual Agent - AI(Now Assist)When we search with text create incident in virtual agent chat box. create incident link will be shown. when we click on the link it redirects to create incident record producer. once the incident is submitted re...