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Resolved! Can't chat VirtualAgent in Teams

I had chatted until yesterday, but I can no longer do it. I want to know the cause.The portal tab next to you will be displayed properly. Just chat is not allowed...

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NatsukiO by Tera Expert
  • 802 Views
  • 7 replies
  • 1 helpfuls

Resolved! Scenario based question

Hi All, Am just started giving interview with 3+ years of Experience. I don't have hands on knowledge so getting stuck in scenario base questions . can anyone help me with scenario based question and guide me how overcome on this.  Thank You !  

Need to add country field in widget

HI Community, I have a requirement, in the screenshot below highlighted ones are the catalog items.In catalog item we have field called country now i need to show that country field in this each widget card similarly the way how price is showingHow c...

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suuriyas by Tera Contributor
  • 482 Views
  • 2 replies
  • 0 helpfuls

How to convert JSON to CSV or create records

Hello experts,I am working on converting JSON response to create a CSV file, so i can create a data source record sys_data_source.Please could you help me in either JSON response to converting csv attachment or directly inserting it my staging table....

Jay75 by Tera Contributor
  • 2191 Views
  • 5 replies
  • 2 helpfuls

Resolved! Service Operations Workspace Incident Cards Functionality

Hello, I am trying to update the SLA Card for the SOW Incident view: The Bottom card in the blue section. Even though there is an SLA the card is not showing any information. Where is this card configured?Should be showing this SLA information:   

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Scott29 by Kilo Sage
  • 954 Views
  • 4 replies
  • 1 helpfuls

Walkup Experience - Angular Provider - walkupKeepAlive

We notice an issue where the walkupKeepAlive angular provider used by the walkup experience widgets seems not to be correctly functioning.We see the walkup user session timing out. Looking at the angular provider, it appears to call endpoint 'walk_up...

NToo by Tera Contributor
  • 313 Views
  • 2 replies
  • 0 helpfuls

Hi, can you pls help me

This question was asked in an interview :we have a catalog form, where we have employee, email, company fields so, when employee field is something then email and company fields should auto populate 

sheddyshiri by Tera Contributor
  • 644 Views
  • 9 replies
  • 5 helpfuls

post Rest message script in flow designer

Hi all ,  I am using a REST message with the POST method in Flow Designer. I am sending two input fields: phonenumber and workphone. I have created the REST message, set the endpoint, and configured basic authentication. Below is the preview script I...

chandan2212 by Tera Contributor
  • 336 Views
  • 2 replies
  • 2 helpfuls

Widget flow in service portal

Hi, Need information about widget restriction in service portal.currently we are having 6 clients , in one of the client portal they requested to build the new widget which should be visible to only one client portal .can we do this requirement in th...

BhagyasriCh by Tera Contributor
  • 733 Views
  • 7 replies
  • 0 helpfuls

Virtual Agent ATF Scripts

I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...