SCTASK Fields to Update a Record on a ServiceNow Table

Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...

How to tell if I'm adding a new row or editing a row in a multi-row variable set (MRVS) with g_form

Is there any way using g_form or any other client side object to tell when a MRVS row is opened either by using the pencil or clicking add? I notice the header at the top is different.  

Could anyone recommend a good application to build in my ServiceNow PDI?

Regarding REQ & RITM

Why do we use both request and Request_item in ServiceNow for requesting an item? It's very hard to maintain and track. Instead, can we do with one ??

problem with creating task using add to cart

I have created 38 tasks today with add to cart - REQ which were created successfully and assigned correctlyThe problem is that the system created another 3 requests on my name under the new REQ .why this happend?

Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

Self Service Password Reset for Entra (hybrid with writeback) not working

I have set up the following: AzureAD Spoke   Refresh token is available and not expiredSpoke Credential  Connects successfully When i go to the /$pwd_reset.do?sysparm_url=sspr public page I am prompted to enter my username, do my identity verificatio...

What are the best practices of servicenow?

Dynamic translation issues

I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not available....

Best Practices for Building a Classification Taxonomy Strategy When Migrating from a Legacy Platform

Hi ServiceNow Community, I am the ServiceNow Platform Owner and Project Manager (dual role) for a large county government IT organization currently migrating from a legacy IT service management platform to ServiceNow. We are implementing IT Service M...

Report on Servers with no relationships

Hi, Is there a way of running a report that shows servers with no Application name associated with it ? I assume the application will be under the Upstream relationship. 

SLA attached to an Incident is showing discrepancy between task_sla and sla_timeline

Hello ServiceNow Community,I’ve encountered a peculiar issue in my current project that I’d like some help understanding.A customer reported that an SLA attached to an Incident was breached, even though the SLA had been placed on hold and the work on...

After submitted catalog item, the Automated workflow to be initiated, but RITM is cancelled

Dear ServiceNow Community Members kindly help, if possibleI am using the Zurich Version1. Create catalog Item, where it has only 3 fields (1. Requested by, 2. Requested for 3. Device Name)'Requested by' is auto populated field of user name'Requested ...

Servicenow Interview Questions

1. Introduce Yourself?2.Explain your roles-responsibilities and projects?3. Have you consumed any third party API from ServiceNow, how can we do that?4. How do you pull the data in that integration?5. Did you write any mid server script.6. Have you e...