How to redirect users to workspace from links in the list view to consult their incidents and RITMs
We dont need to use the UI core anymore to display any incident or RITM, please help
Forum Posts
Regarding 3 strike rule
I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
No option to return to initial option to All Topics
Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.
Notify the MS teams through Now Actions from ServiceNow
Hi All, We have received a requirement to receive for Offboarding immediate termination an email noification should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this ServiceNow document: Install the Now Actio...
Resolved! ServiceNow: Best Practices for Custom CI Lifecycle Stage/Status
Hallo ServiceNow Community In a scenario where Company X enters the hardware asset (server) lifecycle at the 'Deploy' phase (specifically 'In Test' or 'In Transit'), and does not handle product model creation or hardware asset purchasing/inventory m...
Resolved! Parsing email body into Inbound Email Action
Good day, I'm trying to figure out how to get data out of a table in an email, and I've scoured multiple articles and utilised this already - How to read body text in Inbound EMAIL Flow - ServiceNow CommunityHowever, it doesn't work for our instnace ...
Resolved! i want to add attachment in the ritm from inbound email action.
(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action here var cartID=GlideGuid.generate(null); var cart= new Car...
On Call Scheduling
Hello everyone, I'm new here and I'm setting up the on-call system.I'd like to know why the activation rules don't work when I set the priority and group.I removed the priority and it worked, but I'd like to know if each escalation step shouldn't tur...
Create Form Appear As empty Form
Hi, I have Custom Table Called Equipment Request I created for it ACLs "CRUD", I try make the user see only his requests so I created new module called "My Requests" and in its Link Type I made the table Equipment Request, and I create new Acl "read"...
Resolved! User can not see the create form
I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...
Interactive Filter
On our ServiceNow Dashboard, we are using an Interactive Filter to select weeks. The expectation is that when a week is selected, the Request Items and Incidents displayed should update accordingly — filtered by that week and grouped per resource.How...
Selectable and not selectable items in a Tree Picker
We have built a large hierarchy in the cmn_location table. In the Incident form both in technical view and service operation workspace view we are showing a tree picker for this field.CountryRegionProvinceCityBuildingFlat We want to restrict the user...
Related List Tab shows out of alignment for the last tab in browser
Hello all,Having an issue with a Related List where seemingly the last Related List tab ("Site Instructions" is selected) shows mis-aligned in the list of tabs. This is regardless of browser zoom. The issue also happens in both Edge and Chrome brow...
Resolved! The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing
The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...
Resolved! Show Ai agent by default in Now assist Panel
Hello All,I have created an AI agent and I want to that agent to be selected when they click on plus and it show as below..Where we need configure it?
