how service use multi tenant and multi intance both?
Hi everyone, explain this confusion question.
Forum Posts
Resolved! Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only
My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?
Javascript not working in filter
Here is my filer: https://jddev.service-now.com/now/nav/ui/classic/params/target/x_dxcjd_outsourc_0_conversion_candidate_list.do?sysparm_fixed_query=opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORdepartment_name.u_department_full_codeSTARTSWITHja...
issue in sections
Hello All, I'm service now new learner. Thanks for advance.I have created sections. Currently, they are appearing side by side, but I want the Basic section to appear as a single section, and the remaining sections to be displayed side by side. Pleas...
Tomorrow I have interview for tcs , I have 2 years 4 months experice in development & 2 years in adm
Tomorrow I have interview for TCS, I have 2 years 4 months experience in development & 2 years in administration. Could you please provide scenario & technical questions to clear interview.Thanks in Advance
To update the tooltips in incident form
Hi,I have an incident form in which I need to update the tool tip information. This is not our usual way of adding tooltips in servicenow via hint field. The field has a question mark next to it. I need to understand how these are populated? This is ...
SOW ITSM Agent Responses UI Builder (Zurich)
Hey gurus, Can anyone tell me how to turn on the Agent Responses (Response Templates) in our SOW UI Builder configuration? - BTW: they work in the default viewI've tried to follow the directions that AI has sent me but the labelling doesn't match an...
Need Created Report in platform anaytics
Hi Team,I need to create the following reports:% of Incidents Caused by a Change% of P1 Incidents with an Associated ProblemI tried creating the first report as shown in the screenshot, but it is not displaying the expected results.For the “Caused by...
Clarification on Origin and Origin Table fields in Incident records
I’d like clarification on the Origin and Origin Table fields:What is their intended purpose in the Incident table?How are they populated (manually, via integrations, or system processes)?Are they primarily used for tracking where the incident was cre...
Is it possible to change look and feel of "Minimize" button of virtual agent?
Hi there,I, am trying to make minimize icon of VA to "red circle" with "black X " in it. Could you please share any document which I can refer to achieve this requirement. Is there any OOTB way to achieve it? Thanks!
Domain separation Import and export XML
I am setting up Domain Separation in ServiceNow. I have two systems: one from which I am exporting data and another to which I am importing it. I need the imported data to be domain-separated on the destination instance, but the source system does no...
Resolved! ITSM
How do I enforce security best practices in ServiceNow?
Resolved! Where is the OOB logic that auto-resolves tickets after Awaiting Caller for N days?
Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...
Resolved! How to customize "End Chat" Icon of Virtual agent.
Hi there, I wanted to change how "End Chat" icon looks in ServiceNow. I wanted to make it like "Red Circle" with black "X" in it. Could you please let me know how this can be achieved? and is there any way to make this change without any customizat...
wait for condition
Hi All, I am writing the script in the sc_request workflow (wait for condition) that untill the all the RITM is not approved the REQ show requeste but below script is not working in the wait for condition.answer = (function () { if (!current || ...
