Good afternoon everyone!I recently changed the name of a Catalog Item in ServiceNow, in a demand that was requested of me.Meanwhile, when searching for the item in the Service Portal, the search returns the result with its old name - however, when c...
On the book appointment / walk up form that was created when we enabled walk up, we get this screen Is there a way to change the wording at the top from Walk up Experience to something else?
Good Afternoon Everyone, I work for an organization that is trying to implement a solution to prevent users from downloading ServiceNow files to their personal/unmanaged devices. Here is a scenario: UserA wants to acccess ServiceNow through their per...
As when I published a KB and Again move it to draft state and published the new one. I got two KB with same name in the list view. One is in Published state and other is in Outdated state. And If I do the same process multiple time, it will create mu...
Hi Everyone, I'm have two donut visuals created from a single KPI and grouped by different breakdowns. When I apply filter the filter gets applied to one of the visual and other doesn't get applied. I'm unable to understand the reason behind, can som...
I was trying to Integrate ServiceNow with Teams, we are going with Pre-Built Configuration method, we installed ITSM for M365 plugin and Navigated to Install azure Apps got the permissions for the Request based chat and SSO activity Notification and ...
Good day, friendsI am receiving an error on an If condition. I tried all that I could think to resolve.This variable is a reference of business_unit. I tried this as just the string and as a dotwalk (as seen below).I verified that Business Software ...
I have a question regarding ServiceNow notifications. If a notification is configured to send to both Assignment Group Members and the Assignment Group Email, and the group email distribution list contains the exact same users as the assignment group...
If an SLA definition has been configured in the past, it has to be changed or a new SLA definition has to be created then,- Will the new SLA definition have any impact on the older incidents following the previous SLA? If yes, then when?- What measur...
After upgrade to Australia Patch 2 Hot Fix 1, our users do not get redirected to their default dashboards like before the upgrade. We can search the dashboard and open it and it will then remember it the next time user is logged in. But many users do...
I want to hide the Email from Composer of incident form of SOW.I have fallowed the below steps to hide Email option from Activity Area (Incident)I opened UI Builder in navigation -> search for Service Operations WorkSpace and opened it-> Opened SRP R...
Hi Community,We have a requirement to configure Bot Interconnect between ServiceNow Virtual Agent and Copilot (Zurich).We need to:Configure a Custom Engine AgentEnable bidirectional ticket retrievalEnforce a 5-second timeoutEnable latency loggingHas ...
Hi Team, I am experiencing performance issues with Ellis AI. The application is responding slowly and taking longer than expected to process requests and generate results.This issue is affecting my productivity and daily work activities.Could you ple...
Hi, I am trying to provide an option for users to retry connecting to a live agent after no live agents accepted their chat in the first attempt. I created a queue trigger when the max wait time is reached to trigger a flow that presents users with t...
In an organization approximately 100 users have the potential to perform ITIL work. However in reality only 50 people are concurrently engaged in day to day fulfiller activities. How can I bridge the gap? Do i have to pay for 100 licenses when I only...
