Virtual Agent

[Community Alums]

I have a requirement to reset the password for the logged in users through virtual agent, I have designed all the flow and everything is going good, but password is not updating in the instance. Can anyone help me in this requirement. Thank you in advance.

[sujitha16]

@Community Alums Are you passing the encrypted version as password to the user record?

Reference : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/login/concept/pa...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Community Alums]

@sujitha16 , 
Thank you for the response. I am making it secure password to encrypt. It is not updating in the user table. But Updated time is shown but password is not setting.

[sujitha16]

@Community Alums Please share the script to have it checked or the logic or the topic you have built with screenshots to get more clarity. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.