When looking at an incident caller field, I expect this to match the sys_user list I have but it does not. I found that the company name field dictated this, by finding a user without a company name and updating it to one in that table, and then it ...
workspace interactive filter is applied for some data visualization(score tile) but for some tiles it is not getting applied. how can we configure the same interactive filter for those tiles.
Hello ServiceNow experts,We have a business requirement for which we need a solution. Could you please let us know if it's feasible?We are managing two instances, A and B, both configured with SSO. Although they share the same user base, the roles an...
Hi Team There is Worknotes field on the Incident table. I want to generate the report on the particular condition as Worknotes contains " Problem. Task, etc " How generate the report on particular condition.Thanks in advance.
Hi After upgrade I have tested some changes in SOW, and I found that the customizations ("At a Glance" in Contextual Side Panel and "Announcements" widget) we have done are not working and for some widgets it is showing no data is available contact s...
I don't understand what happens if one person rejects. Can you explain it to me?Link: https://www.servicenow.com/docs/bundle/utah-employee-service-management/page/product/human-resources/task/configure-lifecycle-event-activity-approval.html ...
Hi allI want to create an email notification that is triggered when an article in attached to an incident (m2m_kb_task), and have the email contain all the articles that were attached to that single task. This is the email notification I have created...
Hi, I have a requirement where I need to assign a specific role to users (existing and new) in a dynamic way. What's the best approach to achieve this?
I have a Multi-Row Variable Set (MRVS) in a record producer, and I'm trying to populate a variable outside the MRVS using an onChange client script. However, my script is not working as expected, and the variable is not getting updated.Set value func...
How to import choice list of dependency field in Test Run Data Set in Parameterized testing in ATF
We are evaluating IRM out of the box and when a Policy is approved and the Knowledge Article is created, the author field is blank. Where can I configure it to set the Author of a KA as the Owner from the Policy? I looked in the template and do not...
Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ...
Hi All,There is one field with multiple options , It should not visible by default when form loads, It should only visible when someone selects "yes" as an option on another field.I have tried creating Catalog UI policy and catalog Client script but ...
Hi all, I have a custom field (List Type) named as Configuration item on Table 1 (Policy Exception). This field is referencing to Table 2 (cmdb_ci).When I open records of table 2, it contains related list of table 1 as shown below. When am adding rec...
Hi, I just want to have the fields left as empty up to the user to be modified and filled:- Implementation plan- Risk and impact analysis- Backout plan- Test plancurrently once I remove them from the template and try to save it then the template asks...
