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Forum Posts

How i can show VA to a Grp(eg :- India grp) and live agent to rest

Hi All, My requirement is I want to show Virtual agent with topics to a group and for rest I want to show only live agent only.  I tried to put script in sp_agent_chat_config but it's not working. (function($sp) {    c if (gs.getUser().hasRole('admin...

Community Alums by Community Alums  
  • 825 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to split string in flow designer?

Hi All,I want to get values from one field in change request & populate it in another field on a change task form.for eg. if I have a Change Plan field which has following values - newservername = testt123oldservername = test256cutoverdate = 03/23/20...

nayanmule by Kilo Sage
  • 2032 Views
  • 6 replies
  • 1 helpfuls

Ai Search in Virtual agent

I'm currently working on virtual agent and trying to configure ai search/semantic search for virtual agent but its not working. My requirement is to apply ai for model categories table so that when user enters any category then semantically based on ...

shraddhakar by Tera Contributor
  • 908 Views
  • 4 replies
  • 0 helpfuls