Hello, Can anyone please help me on this. In the change request if we see in related list tab there will impacted ci/servicestab. If user will add any configuration item the approval should get trigger to support group of the ci.Need to design in flo...
We have a requirement to make "Meta" field editable to "Item Owner" (custom field). There are two existing write ACL on sc_cat_item.* 1. which allows catalog_admin and catalog_manager role user to edit all fields on the form2. Another ACL having "cat...
Hi Everyone, I wanted help with a requirement to disable follow button on every table.Found a KB article where it explains it's resolution how to disable it here is the link for it "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article...
Hello All, I have just started working on transform map. I need help on below requirement how to achieve. I have field on source table u_company. In target table there is field company. I need to map through script. Incoming values have to be matched...
Hi , I have requirement where I need to trigger inbound action on new , reply and forward as well is it possible in flow??
We have a requirement to remove the message "This conversation is timing out. Are you still there?" that appears on the user's side after a period of inactivity or when the chat is idle.Currently, the system property com.glide.cs.idle_chat_reminder_m...
Hi Team ,I am receiving tickets in snow with tags of parent and child ,but have noticed the below issues and seek solution : - I have to manually merge the child to a parent ticket-Updates from parent are not flowing to the child -Closure ...
We have a flow that is throwing an error in Create record for sys_user_grmember table.Error:Although we are encountering this error, the group was still added in users' profile so this does not make sense.In our properties, the Run As is set to Syste...
I have created a manual indicator and set with values. Then tried to add the indicator to the dashboard navigating to add widgets - > performance analytics. Then tried to search for the widget, but the widget is not populating on search. what could b...
how to monitor the procurement cases when sending email from procurement case in service now using reply and reply all buttons using the flow designer.we had tried with references tag, this references field not showing in email headers .Even Message-...
Hi, I have to assign user in assigned to field based on field value in catalog item. I have catalog item and in that there is variable called 'ABC' that is a select box field and it is having values 1, 2, 3, 4, 5, 6 and when user submit request for ...
Use case: My customer needs a survey that allows users to select relevant vendors from a specific table. A standard reference field won't work, as it only supports selecting a single item. In this scenario, users need the flexibility to select anywhe...
Hi All In Incident form I have two fields:service_offering and cmdb_ci - both reference to tablesI need to filter cmdb_ci field base on what has been selected in service_offering. Values from these fields are connected in cmdb_rel_ci table like below...
