Hi All, My requirement is I want to show Virtual agent with topics to a group and for rest I want to show only live agent only. I tried to put script in sp_agent_chat_config but it's not working. (function($sp) { c if (gs.getUser().hasRole('admin...
when any user visit incident list view then the table should sorted based on 'priority' field,how can we do this. I tried with user preference but its not work.I want to sort the list view for all user on Incident table based on Priority.
Hi When I'm raising a service request through virtual agent it's giving a catalog link which is redirecting service portal,But the requirement is link should be redirect to employee center, Can anyone please help me on the same? ************Code for...
Hi All,I want to get values from one field in change request & populate it in another field on a change task form.for eg. if I have a Change Plan field which has following values - newservername = testt123oldservername = test256cutoverdate = 03/23/20...
Am creating an OAuth Application using the API /api/now/table/oauth_entity. Am able to successfully create the app without any issue, but the client_secret that is returned in the response is not consumable as is. For example, here is an example clie...
I'm currently working on virtual agent and trying to configure ai search/semantic search for virtual agent but its not working. My requirement is to apply ai for model categories table so that when user enters any category then semantically based on ...
Hi Team, Users with compliance user role along with reporting capabilities are not able see "sn_grc_issue" table while creating report on the same. When I checked the ACLs, I can see report view ACL with "sn_grc.reader" role. Also, I don't see any cu...
I currently facing this Latin sentences in the Standard Create Knowledge article template.How can i configure it and put the english language.
i mean like this will it be possible , if so please help me with it ?
How to give a respected url in this back button in the create articles (old version) in knowledge portal.
I know how to move the virtual agent widget. You just go into the CSS of the widget record and mess with the positioning of the button container. However, I recently activated Agent chat with a Service Portal Agent Chat configuration record. Now ther...
Hello Everyone, I have lot of table and each table having the 10 lakhs records .at the time of opening the table it takes more time to the some users. Because of so users can select show row per pages more than 100 .Because of this it takes lo...
I have a data source that has started to fail due to an Organizational change in our file retrieval methods. Our Data Source was pulling a simple CSV file from a Server. That Server has since been put behind a firewall causing the failure, resulting ...
Hi Team, How to Hide Add to cart button on portal if any particular request type selected.
