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How to find out Basic Auth user's audit (login, logout, IP)

Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...

Appaji by Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls

How to use a couple of channels with type chat

Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents,  only one channel is functioning.Separately, they al...

MarinaL by Tera Contributor
  • 357 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to run scheduled script execution on ui action

I have the below UI action-client(scoped) and script include(scoped), When I test with high load, the script is getting transaction cancelled with "maximum execution time exceeded". How can I get this script executed so that its not timed out. Is it ...

Virtual Agent

When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...

thalder by Tera Contributor
  • 353 Views
  • 1 replies
  • 0 helpfuls

Prevent Form Submission via widget

Hi  Im using MRVS in a catalog item, however its hidden in the portal as radio buttons is needed instead of editing the row . i have written a widget script for fetching the data. There is a notes field which should be visible when we select no and i...

abjaffrey by Giga Guru
  • 298 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow should be created for each OrderGuide or Catalog item?

I'm planning to use OrderGuide to provide multiple catalog items in succession to a user.Q1.A flow is associated with 1 catalog item , is this correct?Q2.Should I use "cascading variables" to pass data between catalog items?Or should I get the conten...

KazukiM by Tera Contributor
  • 474 Views
  • 3 replies
  • 2 helpfuls

Client Scripts for Field Decorators in Workspace

Referenced in this article, field decorators should now work in workspace too. What's New in Xanadu for UI Builder and Workspaces - ServiceNow CommunityThe section: "Client Scripts for Field DecoratorsAdministrators can now add field decorators to va...

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Resolved! ITSM Pro "versus" Pro Plus licensing question

Hi, Documentation states "The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license."   My question is if the "Pro" license level I've been told we have is the same level as "Pro Plus"?   If not, please...

rsolin by Tera Contributor
  • 5313 Views
  • 3 replies
  • 0 helpfuls