Problem & Change Application is not visible from Navigation Pan in Australia instance, Please help

[aravind1patil1]

Dear Servicenow community friends

I have configured Australia Instance from https://developer.servicenow.com

From Navigation, I can see Incident Application

All -> Incident -> All (To view list of Incidents)

Problem Statement:

I cannot see: Problem, Change applications from Navigation pan (Attached Image for your reference)

All -> Problem -> All

All -> Change Request -> All

Workaround is available:

Below commands works fine from Navigation Bar

problem_list.do

change_request_list.do

Expected Behavior:

How to resolve this issue to make visible: Problem & Change Applications from Navigation -> All

[Dr Atul G- LNG · Accepted solution]

Hi @aravind1patil1 

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

Change Management

Problem Management

Major Incident Management (MIM)

On-Call Scheduling

Walk-up Experience

Application ID: sn_sow_itsm_adv_ct

Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

[Tanushree Maiti]

Hi @aravind1patil1 

Just Repair the Problem and change management plugin and Try . Your problem will be resolved.

Problem Management plugin [com.snc.problem]

Change Management - Core plugin (com.snc.change_management)

[AndersBGS]

Hi @aravind1patil1 

have you ensured that the pluggin is installed from the application manager.

[aravind1patil1]

@Dr Atul G- LNG Thanks much. It resolved my issue