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‎05-21-2024 05:21 AM
Hi Everyone,
Is there a possibility to show different name for setup topics in "show me everything" button and in the message
"You'd like help with {0}. Is that right? ". Because we want this message to look like a chat message, to fit with
"You'd like help with calling service desk. Is that right?"
rather than
"You'd like help with How to Call Service Desk. Is that right?"
Please advise further
Solved! Go to Solution.
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‎07-29-2024 01:07 PM
Hi Harsha, I'm not sure if you can change the title of your topic for messages only, but you can change the intent confirmation message as shown below.
Maybe consider customizing this, or disabling the intent confirmation message so that you can add a custom message within the topic itself to achieve what you want?
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‎07-29-2024 01:07 PM
Hi Harsha, I'm not sure if you can change the title of your topic for messages only, but you can change the intent confirmation message as shown below.
Maybe consider customizing this, or disabling the intent confirmation message so that you can add a custom message within the topic itself to achieve what you want?