Want to change title of setup topics for message

Harsha Pappala
Kilo Sage

Hi Everyone, 

 

Is there a possibility to show different name for setup topics in "show me everything" button and in the message

"You'd like help with {0}. Is that right? ". Because we want this message to look like a chat message, to fit with

"You'd like help with calling service desk. Is that right?"

rather than 

"You'd like help with How to Call Service Desk. Is that right?"

 

Please advise further

1 ACCEPTED SOLUTION

Hi Harsha, I'm not sure if you can change the title of your topic for messages only, but you can change the intent confirmation message as shown below.

sarahwang_0-1722283581862.png

Maybe consider customizing this, or disabling the intent confirmation message so that you can add a custom message within the topic itself to achieve what you want?

View solution in original post

5 REPLIES 5

Hi Harsha, I'm not sure if you can change the title of your topic for messages only, but you can change the intent confirmation message as shown below.

sarahwang_0-1722283581862.png

Maybe consider customizing this, or disabling the intent confirmation message so that you can add a custom message within the topic itself to achieve what you want?