Hi,We are exporting user details from user table to excel sheet.But we are unable to get Assignment Group details to which the user is part of.Assignment Group is a related list in the user form, so we are unable to get that details while we are expo...
Hello, I can't see the agent assist in the Service Operations Workspace, specifically when I am on an Incident (Request, Problem) form: What can I do? Maddalena
In workplace service Delivery application, I got this after submitting record. what could be the reason behind it? Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access...
I have a string field in my catalog item called ' Release Id' , I want this to be changed to reference filed. Will this have any impact on already created record? If yes, How to fix it
i want to create a view where i put some field data from the knowledge and add two customize button on that can anyone tell me how i can achive this in playbook
Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!
Hi all! I am new to the community forum but not new to using SN on the job. I am currently in the role of a PRB mgr and looking for resources to help me keep my process area up to date. Anywhere specific I should start? Any/all help greatly apprecia...
It works if you go through login.do > login_with_sso.dobut it doesn't work if you refresh with a specific page after logged out e.g (/now/nav/ui/home) and idP login prompt. It will return the the specific page instead of (/esc) the changes i made as ...
A user has locked a KB article and no other user can edit the KB. I know who has the KB locked. But, the admin cannot locate the 'release lock' button so that the KB article can be released or unlocked so it can be edited.
Hi,Is there any cart configuration that could be used to display the row total on an order guide? OOB, it shows the order total, but not the row total. In the screen below, if the user wants to have row total = quantity * price, is there any setup to...
For an organization with over 500 service offerings, The organization uses ServiceNow. Do you recommend that the Service Catalogue policy and process document be separated from that of Request Management? Please advise and justify if possible. Thank ...
I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...
I'm trying to create a report that shows who is on call today. I've been able to make some progress on this by going to “On-Call Scheduling” > “Reports” > “Schedule Report” and selected all under “Available” moving them to “Selected” and clicked “Run...
Hi All,I have a requirement, where would like to show some message with different links on a catalog item. For eg. If I am ordering catalog item from selfservice view, I need to have a different message.and when it is ordered from portal, it should b...
