I have attempted to install the Workforce Optimization Plugin into my own PDI Instance with no success. It looks like there are some dependencies /requirement to procure from store, again unable to work out how I introduced this in to my PDI and wha...
Hi Team, We want to configure a classification model for routing of tickets to correct assignment group,Based on short description, description,service offering ,it should predict correct assignment group.Based on service offering 's support group ,a...
I have been setting up the walkup experience and when going to schedule an appointment, it will not display any open times if it is out of the hours of operations. We would like people to be able to book appointments at anytime of the day but only du...
Hello All, There is a requirement like in a catalog form there is two field with Reference type and one field is Variable field with name u_frpa_fnrole_owner and second field is Variable set internal name is u_functional_role_access inside this varia...
HelloWhen a comment is cascaded from to Parent to a child, there is no comment in the child viewed by the customer saying that comment is coming from Parent.Does it the normal behavior?Thanks
There is a catalog item with a variable that references the "ast_contract" table. Whenever a contract number is selected, it should be in numerical order. The following attributes have been used for the variable:ref_auto_completer=AJAXTableCompleterr...
All my live agents are offline, but this is showing that it will connect you to a live agent soon. What could be the probable cause over here and how can i solve it? Please provide a line-by-line explanation and steps.
Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...
I am building a flow to run every day and check for cases that meet certain conditions. In the for each loop for the cases I am adding approval for each record found. I am trying to set the due date for approval but unable to get the variables.I trie...
Hello Everyone, Virtual agent icon should display only for specific Domain(e.g xyz) for specific portal (csm), What is best practice, how many ways are there, should we control in widget?please help.
Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...
We have Virtual agent set up in our SN instance and I want it to communicate with an Azure bot that another team has set up and trained. So one of my users can navigate to the VA in our SN instance ask a questions and the answer is provided from the...
A ticket is created.The user receives a notification email.The user replies to that email.The reply is captured in the ticket's activity log.However, the assigned to person does not receive a notification about that reply. and not updating in additio...
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.