What is the performance impact of activating platform analytics plugins on service now instance?

[ankurkumar06412]

I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?

[Bhuvan]

@ankurkumar06412 

This is a ServiceNow developed plugin and there would not be significant performance impacts to the system. Platform Analytics comes bundled with new releases and there are no reported performance issues.

Make sure when you create new indicators, breakdowns, data collection jobs and related configurations in Platform Analytics you follow best practices. 

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Ankur Bawiskar]

@ankurkumar06412 

Why would it have performance impact?

it's an OOTB feature.

How and from where did you get to know that there could be an impact?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ankurkumar06412]

Same would apply to performance analytics (Activation of performance analytics or platform analytics plugins would not result in any performance related issues on customer's instance)?

[Bhuvan]

@ankurkumar06412 

Yes, plugin activation would not cause any performance impacts as they are tested and certified by ServiceNow prior to release in ServiceNow Store.

Make sure to follow best practices when you create new indicators, breakdowns, data collection jobs and other related configurations in Platform Analytics.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan