have tried the standard major issue management function from Customer Service(CSM), but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information is not entered into the case's Business Impact text field, anyone has any idea why is it like this? Did I missed any setting?
i have used the steps as set component values(Custome UI).
Kinldy suggest how to procced further.
