How to use CAB Definition for approval in Change Request

Pooja Khatri
Tera Contributor

‎08-29-2024 02:06 AM

Hi All ,

 

I have a requirement , where we have approvals for the change request which gets triggered through workflow  , we have a cab definition setup in ServiceNow for the US Region , if all the conditions in the cab definition meet it should skip all other approvals and trigger approval to US Assignment group only , and for other regions the approvals should trigger in the normal process which is setup through workflow . How can I implement this functionality ?

 

CAB Definition which is created : 

 

PoojaKhatri_0-1724922320189.png

 

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Mark Manders
Mega Patron

‎08-29-2024 04:26 AM

After the CAB approval step in the workflow put a check on all of these conditions and if that's true you go straight to the US assignment group and if not, you follow the old setup. This can be done in the current workflow, I think (I don't have access to your instance, so I can't validate that.


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Mark
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