When user clicking on the Chat Tile its need to initiate the chat same as clicking on bubble icon

[syed_subhan]

I have implemented the virtual agent bubble icon in service portal page and through the bubble icon we can initiate the chat with the agents.

Issue :In service portal there is a Chat Tile icon available, when the user clicking on that  Chat tile icon it need to initiate the chat same window will open as the bubble icon.

Can anyone help me suggesting this please.

Thanks ,

[Selva Arun]

Hi there,

I understand that you have implemented a virtual agent bubble icon in the Service Portal, and users can initiate a chat with agents through that. You also mentioned there's a Chat Tile icon in the portal, but you're experiencing an issue where clicking on the Chat Tile doesn't open the same chat window as the bubble icon.

Could you clarify if both the bubble icon and the Chat Tile are meant to trigger the same chat window, or are you looking to have them function differently?

This helps understand if both icons should behave the same and if any configuration steps might be missing to make that happen.

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun

[syed_subhan]

The bubble icon and the Chat Tile are meant to trigger the same chat window.