Where is the sensitive data being handled in VA?
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08-06-2024 07:02 AM
Hello all,
I am looking into "where to look on how to configure handling sensitive data". For example, the credit card number of: 1234-1234-1234-1243, I want that removed from the virtual agent chat. I found the documentation of: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i... and it states to:
- Navigate to All > Conversational Interfaces > Settings.
- Under Sensitive data detection, select View all.
- Slide the Active toggle switch to enable sensitive data detection.
I performed the steps and found:
I click on "View All" and I see:
Well, I am clearly missing something since I performed a simple test earlier today and the credit card information was masked like it was supposed to be.
Where else should I look for Sensitive Data masking/removal?
Thank you.

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08-06-2024 07:21 AM
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08-06-2024 07:44 AM
Well, nothing like that is happening. The sensitive data is just being replaced and not masked. There must be some other place that the sensitive data is being replaced.