Mouse Hover modification - Service Portal
Hi, Is there a way to modify the mouse hover in Service Portal?
Forum Posts
Change approval policy sequence
I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decis...
Need help for this question .
Access controls are evaluated in this order:1. Match object against table ACL2, Match the object against field ACLWithin step 1 above, what order are the table ACLs evaluated?A. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field AC...
Extracting data from attachment
Hi All,There is use case where user will attach an attachment that may be doc or pdf or png or excel or csv etc. Attachment will be on the incident form, Now we have to extract all the data which is in that attachments, How do we extract data in the ...
How to list Incidents with a Related Change Request linked
I would like to list all the Incidents where, in the Incident Details form, in the Related Records section, a Change Request was added I ran the filter below on the Incidents table but no records are returned. I assume it is because there is a man...
Could Not call a Flow from BR
Hello all, I have created a flow designer with a trigger condition like, Updated and the table name selected is Business Application and Condition is: Description contains Test 123.and later I am triggering approvals from the Actions. My requirement ...
KB User Criteria for Restricted Policies
We are using Policy Management from GRC. When the Policy gets approved, the KB article is published and attached to the Policy Record. The policy can be restricted and only visible to the specific people tagged in the Policy records, e.g. Policy App...
How to add intents to Default AI Search Genius Results Model?
Hi Devs, How do we add more intents to the Default AI Search Genius Results Model? It says this model is read-only. Is this intended as a template that is supposed to be cloned and then we can add more intents to it?
add field values in set field is not working for me while doing in workflow editor
While doing any workflow the field values under set value is showing any value to set in field lebel.The second snapshot from another instance it's working fine.Any help would be appriciated.
Create case page in HR workspace
Hi Team, In HR Workspace, the description is visible only if coe and service are selected, i checked UI policy but there is no such. How to find the cause. Also if i create a case it shows you dont have permission to read the record. "You do not have...
Resolved! Chat input field is disabled after connecting to Live Agent
I am currently setting up chat bot and live chat for our portal. The Virtual Agent seems to be working however when I try to connect to a Live Agent I get an error. The chat starts with a greeting from the Virtual Agent but when a user tries to conta...
Client Email template
Hi , I want attach a doc in the client email template based on predefined condition email template needs to populate. And attached needs to update dynamically based on the current record details. eg:for the incident INC*****90, Then in the doc there ...
Making the "Start a new conversation/End conversation" icon bigger in Virtual Agent
Is there a way to make the icon circled in the image bigger? I have searched throughout the entire instance but I don't see a CSS file or client script to be able to change it.
Populating editable variables into an approval email
Good afternoonPlease guide me on the following: I have a catalog item in which an idea can be logged Once logged the variables appears in the RITM. The idea has to be approved or rejected by the idea logger's manager. Not all managers have the ITIL r...
How to read Change request values on Std change proposal form on Client script
How to read Change request values on Std change proposal form on Client script Hi I want to put a load message on Std Change proposal form, how can i read the change request values highlighted in screenshot
