Hello,I have a challenge where I need to gather information about the client's preference—let's say option A, B, or C.Depending on their choice, a different set of topics should be available: if they choose A, one set of topics; if B, another; and th...
Hi Experts, I have a requirement to configure the Incident form popup view in Incident list view. Below is the Incident form popup view: Requirement:When the Incident state is 'On hold' then only the 'On hold reason' field should appear in the popup ...
Hiiiiii So currently the transcript that is created for a user/VA or user/LA interaction shows the current timestamp format, HH:MM. Is there a way to change this to also include seconds, HH:MM:SS? Ex:[12:35:12] user: blah blah blah...
when trying to insert service offering ci record from flow, getting this error. Parent field is Technical service CI which has status - Requirements. -- "Background message, type:error, message: The parent service is not in Operational state, this of...
I’ve created an NLU model with an intent for password-related issues, using utterances like:"Need to change my password for Microsoft Teams""Forgot my password for Facebook""Help me reset the password for Salesforce""How can I reset my password for S...
Hi everyone! I'm encountering an issue with a Business Rule that’s designed to transition a case from Suspended to WIP when a comment is added. The Business Rule includes a condition that requires sys_updated_by (the updater of the record) to match t...
Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template. Looks like they are kept in the contact table, but I am having a hard time trying to retrieve. Any help would be apprciated!
We have a usecase wherein user will schedule Teams meeting from Problem record. Post meeting the Transcript needs to be imported in ServiceNow as Attachment/worknote.Is there a way we can leverage OOB 'Import Messages from Microsoft Teams' or any oth...
Hi everyone,I want to add/show associated approval "Approve" and "Reject" action on email template in the notification. How we can implement can anyone tell me from start to end steps.
Hello dears,Please, does soemone know if it is possible to do the following : I am the system admin of the instance, and I want to send a customized email - from the instance - to all other users.
Hello Team, I am using the OOB Catalog API and sending the display value for a reference variable. For sys id it's working but not for display value, could you please suggest any solution. Thanks,Manish
Hello Team,I have a question on why the "assigned to" field in the interaction table via virtual agent is empty?
Hi Team, I am preparing for the interview for the ITSM developer role. I have 1+ year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank you.
Hi, We are upgrading our instance.For that, we are cloning prod instance to lower instances.In this I have few questions, suggestions will be greatly appreciated 1.When cloning has done for previous upgrade, another person did the cloning for that th...
Hi, Some offboarding requests are coming from closing state to WIP and some message is adding in the work notes.It is showing, it is updating by the system.It is happening rarely.For request, there are RITM and Ctask are created.As checked in the Cat...
