Hi Community,I am looking for guidance on a specific use case around incident access for non-ITIL users.We have certain business managers (for example, store managers) who are not part of IT operations and therefore should not be granted the ITIL rol...
I want to create a URL that opens an Order Guide and populates 2 values. We are on the Now Experience and I can't seem to get this to work in any way. Here's what I've tried:Option 1[our instance]/now/nav/ui/classic/params/target/com.glideapp.servi...
Ned to add Virtual agent analytics app dashboard to Regualr dashboard and need to add interactive filters too
I have created the following blackout window condition and it has one exception for a specific Configuration item name - which works as expected. but as soon as I want to add a second exception to this list, like this. the conditions are not work...
Hi Team, I need service request management (SRM) key operating procedure document for best practices, could you please help me on this? Thanks!
Hello All,In Service Operation workspace when i click on child incident's related list one add button appears if i click on add one popup to add incidents is coming i want to configure the list layout for this. Anyone know which view this add button...
Could anyone help us what steps we needs to take to enable this option and disable , please see the attachment
Want to customize Virtual Agent as per requirements. Have configured some topics for the same. But whenever I'm opening Virtual agent, some default contents are being loaded. You may refer screenshot given below. I want to remove those contents. Plea...
We have added some widget instances in the service portal and added the content in it(rich content, styled content etc. which we have created from content library), I would like to know can that content get translated to any other language automatica...
Getting below error I created a report called ‘Project Map’ Under the field ‘Map this data’ I cannot see any values in the drop-down.I believe this is causing the error message to appear - ERROR: Cannot generate the report. To configure the report,...
Hi,I've added this additional details tab from ticket_configuration table but its not visible for legacy incidents on in newly created incidents, after adding this tab, it's visible.Can someone help. Thanks in advanced.
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Hello,I’m currently working on customizing the default Virtual Agent feedback topic. Specifically, I’d like to implement a condition that restricts to trigger when the user interacts with the “Create Incident” topic. For all other topics, the feedbac...
Hi Team, I have interactive filter of type choice list having some custom state values. In dashboard I have two reports coming from two different tables, how can I apply this one interactive filter to two tables? Best Regards,pooja
Consider the "incident" table Under sys_db_object table, ServiceNow lists 161 columnsYou can see that it shows columns from parent as well as incident table But if do the following:var body = {}; var recObj = new GlideRecord("incident"); if (recObj.g...
