Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...
Hi Team,I have created platform analytics dashboard with indicators (formula& automate).I have issue to apply multiple filters. for example in this case I have created group.parent, Date (created date), & Account, Ticket type filters. When open indi...
Hi All, We are encountering a user experience issue with the Virtual Agent in our ServiceNow instance. When a user zooms in the browser view to more than 100% (e.g., 110%) and expands the Virtual Agent chatbot, any response that is long and exceeds t...
Hello all, I want to hide specific fields from the change template form for the Normal and Emergency changes so that users cannot select their values.How can I do? Thanks.
HelloWe have the spoke configured and everything seems to work except the option for Password ResetI can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error -...
Virtual agent is asking the question "what's your issue or request?" and saying "I am sorry I didn't understand your request" again and again even after user has clearly mentioned the issue, and after 4 5 times asking the same then it directed the ch...
Hi every one I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still get...
I have two custom tables (category_table and subcategory_table), the mapping works fine on the form. But when submitting no category or subcategory gets updated.My variables are:categorysubcategoryI tried to use the following script inside the recor...
Hello Everyone,Hope everything is fine. I would like to have some inputs on something I'm working. I'm working on workspace where i want to have hint to popup on choice values of a field when ever i hover on it. I will be attaching a screenshot for r...
Hi I need to encrypt user last name(example), in user table, only admins should see actual value, how can i implement this.
Hi All, Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.i tried metric_instance report with below filters. But is not giving actuals. Even I tried sys_history_line table with below filters. It is also not acc...
Is there a way to import data from Excel OR use an existing data from a table and create Playbook stages and activities without Now Assist?
The business requirement is to capture a drawn signature or a digital signature once a device is handed over to the IT Team. How to create and embed a dms_document template to capture digital signature or a drawn signature in the sc_task table? So fa...
The Knowledge Graph setup is complete, but it's unclear what you can do. . . The setup did the following:①[Value] in [sn_vad_genai.knowledge_graph.enabled]Change to [false]⇒[true]https://XXX.service-now.com/now/nav/ui/classic/params/target/sys_proper...
