Where we will configure reply to emails that ServiceNow received ??

[KM SN]

When an user sends mail to x@test.com it is getting created either incident or case, as a response we are sending back automatic reply from y@test.com  but they asked to change this as z@test.com. but

I am unable to found where there will be a configuration for this. ? I have seen notifications but no clue...obviously not the inbound email actions then what I am missing?

[SAI VENKATESH]

Hi @KM SN 

In Dev I am seeing no records as action type = reply email in inbound actions so ...will they do them only in production instance not in dev? For this the answer is we will develop in the dev instance and we will move to test and prod 

In Dev properties I can see that they disabled sending emails but they asked us to change does that mean we need to change directly in production? For this You need to get more clarification from the business about what needs to be done.

and can you also check in the system mailboxes-->email accounts

Thanks and Regards

Sai Venkatesh