Why can't a child table trigger a parent table notification

xiyan_li
Tera Contributor

Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions for the parent table)

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@xiyan_li 

parent table notification cannot be triggered on child update as the notification is on parent and update is happening on other table. This is OOB behavior.

the reverse is possible as per my understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@xiyan_li 

parent table notification cannot be triggered on child update as the notification is on parent and update is happening on other table. This is OOB behavior.

the reverse is possible as per my understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Sorry to trouble you again. If there is an OOB behavior, could you tell me where to find it?

@Ankur Bawiskar 

I'm sorry to bother you again, but if I can't inherit the parent table's notification, can I only re-customize the child table's notification on the child table?
The question is, if I recustomize the notification, will it suddenly affect the parent table or trigger the parent table's notification when I do anything to the child table in the future

@xiyan_li 

parent table's notification will not work on child record insert/update

if you want to customize and create new notification for child you can do that

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader