Having an issue while configuring IAR Hr Alert level: critical.Your Auto-Resolution intents aren't accessible for topic mapping. Check that the prediction server is set up. How can we tackle this
I have a catalog item: The location field comes from "cmn_location". What would the on modify client script look like to populate the shipping address field by concatenating the street, city, state, and zip / postal code from the associated location...
Is there a way to create a demand record from a catalog item's variables in flow designer? Thanks.
Hello everyone,I am facing an issue where ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon) when a Problem record is assigned to them. Thanks in advance!
There is a group variable in Catalog form,If requested for is group manager of the selected group then the RITM should auto approve else it should go to requested for manager
When viewing an incident in the Service Operations workspace, you can select agent assist and attach a KB article once this is selected you are prompted with the attach article modal. I am trying to find out where this is configured as I am wanting t...
I was recently working with a Vancouver instance, both in my company's sandbox and in a personal development instance so I could confirm out of the box functionality vs any customization or configuration that may be in place. In both cases, I was te...
How to prevent standard change creation when assignment group is inactive.
We have a Domain separated environment in ServiceNow instance, where we have to setup Live Agent, we have chat support groups for each company, when an end user of a specific company initiates a chat, it should redirect only to his companies chat sup...
Hi All, I am trying to create a Link that just download attachment but don't redirect to the attachment.I am using this under catalog item with label variable, Currently when we click the link it ask to leave the page and then attachment get downloa...
Hi Everyone,@Ankur Bawiskar @Dr Atul - LNG I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP) ...
Hi Everyone,I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP) £5.Japanese Yen (JPY) ¥6.Australi...
Cancel button : When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page for all the RITM cancel below code used for this UI action function setRITMCancel() { g_form.setMandatory("work_notes", true); gsftSubmit(null, g_f...
