Emergency Tier in business Application
Hi,Could anyone help me on this by providing the definition for Emergency Tier choices for Business ApplicationDefinition Needed for :1. Business Critical2. Mission Critical3. Non Critical
Forum Posts
When Train a Classification PI Model, I got an error message "Configuration OR Network Error"
Hello, I am using PDI instance of ServiceNow with the Version of (Xanadu). When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request tim...
task creation for CI within Maintenance plan
I want to create maintenance plan for CI s through planned maintenance module and task will be create based on that. Is there any possibility? Thanks in advance
Resolved! Error message only displaying for a second and then goes away
We have a business rule that prevents a problem record from being resolved if there are open problem tasks. The business rule is working as expected, however, the error message is only displaying on the screen for like a second and then it goes away....
Option to Enable Proactive Triggers not found. Cursor sits and spins.
Installed and activated the Proactive Triggers plugin. Changed the com.glide.cs.advanced-chat-popover system property from false (default) to true. Set my Application Scope to Proactive Triggers. Navigated to Conversational Interfaces > Settings....
Resolved! Help with a UI ACTION SCRIPT
I am attempting to repurpose a script I found to provide a prompt/confirmation before another function as youll see in the script below. The goal is to have the user confirm the state change before it happens. I would appreciate any help anyone could...
Automatic creation of user in other servicenow instance
Hi Team, I want few of your technical suggestion for this usecase. When the request is submitted with details of user and for which instance he need access, at the backend there should be approval and after approval it should create new users in that...
Resolved! Notification to user tagged in work notes or additional comments
I have a task like when user tagged in worknotes or additional comments I need to send them notification , In the when to send section I am using this script and fields , but I am confused how to add particular user who was tagged in worknotes or com...
Why is value is empty and duration showing as 8 min
Hi Team,In the below screenshot in metric_instance ,I am not able to understand why Value is showing as empty and duration is showing as 8 min?When I checked the Acitivity of the Case , I can see the case was always having the Assignment group so why...
Resolved! Wanted to show the reference field values based on select box
Hi All,Need suggestions on below requirement1. Wanted to show the reference field values "Employee name" reference table is sys_user.2. Based on select box "Hire Type" with options "Contractor and Employee" so the requirement is if user selects Cont...
AI Search in Virtual Agent is not working and displaying AI Search results
Hi Team !!!Need Quick help !! We have configured AI search functionality in lower instance and AI search is getting triggered and giving AI search results as accurate. We have now moved this functionality to higher instance and AI search is not trigg...
How to send the notification to the approver selected by the user in the catalog item?
Hi All, How can I send the notification to the person selected by the user in the catalog form for approval when the form is submitted using email notifications?&How to send an attachment in an email notification with all catalog item details filled ...
Populate Variables from Existing RITM in a Catalog Item
Hi All,I have a catalog item (e.g., ABC) with the following requirement:There is a variable called Request Type with two options:New: Displays a set of variables for submission.Old: Displays a reference variable where users can select an existing RIT...
Run a report for Time Card
All, Is there an easy way to run a report for time submitted by users in the Department for a resource plan. We currently use 49% of our allocation time for Operational Support. I want to know how much time was logged in as operational support during...
Need to Auto populate incident Details(like desc) , when an Live Agent provides the HR Case number,
1. An empowerU Portal user opens chat (i.e. ESter), selects the "Show Me Everything" option, followed by the "Live Agent Support" topic, then requests an update on an HR Case from a Live Agent. The Live Agent provides the HR Case number, and then an ...
