Hi Expert, I have created an email script for an order guide containing 12 catalog items. After all the RITMs are closed as "Complete," a notification is triggered for a group. While everything is functioning correctly, the email summary includes unc...
Hi all, I want to allow a user to reply to an email notification and write the reply back to the Comments field on my custom application table; just like Incidents does. I've got the inbound email action written and it is being processed. However, ...
I have a calendar type report, in which i have to highlight the entire cell for selected dates.How i can achieve this?Any help would be great!
Hi All,Hope you all are doing well.I am working on a requirement where I have three checkboxes under the "Environment" label: Dev, UAT, and PROD. The behavior I am trying to achieve is the following:If the Application Service is "Business Central - P...
When Approvals, assignments, or meeting invitations are True, then CC notification should also be true in the Delegate Form. Could someone please help me, since I don't have much hands-on Service Portal ? How can I achieve this? Below is the HTML...
I'm having a requirement to associate a skill to interaction record based on the context variable values. But when I try to get the value of interaction record context variable in skill determination rule, the script is returning undefined. I've enab...
hi. i want to pass Assignment Group into a subflow to be used in Create Catalog Task action. so i have declared input below as reference. then i used that input to set the Assignment Group for the catalog task. however once i tested it, the assignme...
Hi Everyone, I need to make a specific field available for global search. Could anyone guide me through the process or share the steps? Any help would be greatly appreciated!Thank you in advance!
Hi Everyone, I have a requirement to create a bar report that shows RITM records of different items grouped by an specific variable (That variable is part of a variable set that is contained in those items). The issue i´m presenting is when trying to...
we are integrating with power automate for approvals somehow they don't want to update the approval status from their side instead we need to check the Request approvals status frequently and then we come back and modify the approval status according...
Hi all, I would like to ask how to disable "Assign" pop up window on Incident form? Please refer to the screenshot and thanks for your help in advance.
Hello, ServiceNow community!I am working on a dashboard in ServiceNow that contains multiple reports, and I need to share it with users who are not part of our ServiceNow instance. Since we have limited ITIL roles available, I cannot assign the ITIL ...
Hello Team,I am trying to integrate ServiceNow with DocuSign and have followed the steps outlined in the ServiceNow documentation:ServiceNow Docs - Integrate with DocuSign.However, I am unable to generate the OAuth token. When I click on the link to ...
Hi, how can I place this playbook tab before the overview tab?
Hi everyone,I’m looking for guidance on how to migrate the customizations and configurations from one ServiceNow instance (Instance A for Company A) to another (Instance B for Company B). I don’t plan to modify any existing processes, so I’d like to ...
