I have a requirement to be able search for a CI by not only name, but by IP address as well. I have added IP address to the ref_ac_columns so far but am unsure how to make it so they can search by the name IP address and return the correct device. ...
I have encrypted fields named 'Account Number,' 'Card Number,' and 'Member Number' in my requested item. When I search for these values in the global search to find the RITM, the records do not appear in the search results. I also tried searching usi...
We are in the process of moving our old workflows to Flow Designer/Catalog Builder. We have an issue with the OOB Manager approval step in the Catalog builder. It's leveraging the Service Fulfillment Steps - Manager approval subflow, but when I test ...
Hi,We have custom table. Whenever the record is created in the custom table. Email notification should along with the company policy PDF document. How to achieve this.We don't want any link instead of that we need the file in the email notification. ...
Hello, I have a field name Business Unit with 3 choices (HQ, IET, OFSE). I would like the Leader field to auto populate a name based of the selection. For example, If HQ is selected John Doe should be the name that's populated on the Leader field wit...
I need to configure ServiceNow's virtual agents so that when a chat session is transferred to a queue, they are first in line waiting for an agent to become available. Today I have two queues configured with the same agents in them and when I transfe...
HelloI have a need in a portal catalog item to filter the users possible to be selected in the "Request For".Does anyone have an idea on how I can achieve this ?I want to only return users from a specific company and not the full list.ThanksJérôme
Hello, I have created new survey through the survey designer,have duplicated the existing virtual agent feedback survey topic In virtual designer And configured my newly created survey id to that topic.When I try to click on end conversation button o...
Currently DATE/TIME picker is visible likeI need to change it as like
Hello, i need to create a catalog item which will create a normal change which is in authorize state. It is no problem to do that with a flow but at the same time the catalog item always creates a REQ and a RITM before creating the change. Is there ...
Hi everyone,I'm working on a migration project from Xanadu to Yokohama and have encountered an issue with missing plugins in the Test instance of Yokohama.In the Dev instance of Yokohama, I can see and use multiple plugins, including:Service Graph Co...
Automatically log out the agent's session when the browser is closed. The system is still trying to connect the chat to an agant and by implementing this ensures that if there's only one agent online, incoming chats won’t remain stuck in the queue du...
In the Interaction when the user clicks on "Create incident" and an incident is created, we want a notification to be sent to the user in the "chat itself". I haven't yet explored the intricacies of VA. Just delving on the surface. Any suggestions ...
Hi, Our company works with external clients which are using also ServiceNow. They have different incident numbers to ours, then every automatic email regarding an incident created in their instance comes to our instance with their incident number but...
