Why can't a child table trigger a parent table notification

xiyan_li · ‎05-22-2024

Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions for the parent table)

Ankur Bawiskar · ‎05-23-2024

@xiyan_li

parent table notification cannot be triggered on child update as the notification is on parent and update is happening on other table. This is OOB behavior.

the reverse is possible as per my understanding

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

xiyan_li · ‎05-23-2024

@Ankur Bawiskar

Thank you very much, I think your answer is helpful to me

xiyan_li · ‎05-23-2024

@Ankur Bawiskar

Thank you very much, I think your answer is helpful to me.

xiyan_li · ‎05-23-2024

@Ankur Bawiskar

Thank you very much and I agree with your answer.