Why is the Avg 30 Days Resolved Time for Incidents (Hours) Showing Negative Results on Line Chart in

AMIRULHAKIM
Tera Expert

Hi everyone,

I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.

Has anyone else encountered this issue? Could there be a configuration or data interpretation problem that I might be overlooking? Any insights or suggestions on how to resolve this would be greatly appreciated.

Thank you!

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