Why when navigated to service catalog it is coming as 'DOD Public Catalog items' in Native view?

[vanamalashi]

Hi,

When navigating to Self Service > Service Catalog in developer instance instead of showing catalogs it is showing as 'DOD Public Catalog items' in Native view.

Also, when trying to 'Create Request' from Incident it is not showing all the catalogs as below when we click on 'service catalog'.

Kindly suggest on this.

Thanks and Regards,

Shivani.

[Viraj Hudlikar]

Hello @vanamalashi 

It is just difference in view if you open module by clicking pencil button and check under Link Type:

While the Ui Action present on incident table:

So, when sparm_view=catalogs_default then you will see as below:

And when sysparm_view=catalog_default you will see as below:

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[vanamalashi]

Hello Viraj,

We do have that UI Action and Module configuration for service catalog.

How can we enable ITIL Users to access the service catalog from Native view?

This is the page we can see now when navigating to Service catalog.

Regards,

Shivani

[Viraj Hudlikar]

Hello @vanamalashi 

Did you check what kind of arguments are pass over module configuration is it same as showcase in previous screenshot shared by me?

If you are saying how to enable for ITIL users then you can add role to module and it will be visible to them only as OOTB its visible to all who has access to native ui.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[vanamalashi]

Hello Viraj,

Hope you are doing good!

Even after giving ITIL role in visibility it's not working. Can you let me know if that is mandatory to add roles on module to get access for service catalog or do we have any other ways to get this requirement.

Regards,

Shivani