workflw

[Prati123]

Required help to complete the requirement.

I have created workflow on demand. when system receives the attachment it is copied to demand form once the record updated it should trigger approval and send notification with the attachment attached to the current record. (email should contain approve/reject and attachment) for 3 group in sequential order and approves should approve it through email.

[Mohammad Danis3]

Hi @Prati123 , I could see you have configured the workflow activities.
Where are you stuck?
You want know how you can check if the attachment is there ?

Regards,
Mohammad Danish

[Prati123]

Hi @Mohammad Danis3, Thank you responding.

In the workflow approver block currently triggering oob notification to approve/reject. The notification has standard reply like 'click here to approve/reject' upon clicking on approve it is opening outlook. My ask is how to add custom approval notification instead of oob notification? And in notification, system should be able to send notification when it is triggered automatically attach the attachment associated to that record. so that approver can see the attachment and approve/reject through email.  

[Mohammad Danis3]

@Prati123 , 
You can create a notification in servicenow with all the require buttons.
To include attachment automatically: You can set the "include Attachments" to True.
Select the advanced view on Notification:

-> Set Include attachment  ; True 

Regards,
Mohammad Danish

[Prati123]

I'm using the 'group approval' block in the workflow. I want to use custom approval notification to get triggered for the approval block. Is it possible? or is there any other way?