Keep your Virtual Agent up to date with the latest from the ServiceNow store!
Conversational integration for Microsoft Teams, Slack - Install here (Teams or Slack)
- Content preview is now enabled within Microsoft Teams application for KB articles, catalog items, and incidents records.
- Estimated wait time for connecting to a live agent is now displayed in Slack.
- Various bug fixes.
ITSM Virtual Agent Conversations (Store Link)
- Provision Citrix Desktop/Application: Helps users get a new Citrix desktop or applications provisioned.
- Manage Meeting (MS Exchange Server): Helps on-prem users to schedule, reschedule, and cancel meetings.
- Windows 365 Cloud PC: With this enhancement any request for Windows 365 Cloud PC would require an approval from manager before getting provisioned.
Password Reset for Virtual Agent (Store Link)
- Deflection tracker added to topics to improve Virtual Agent Analytics
- Language support added for Password Reset flows:
- Brazilian Portuguese
- Chinese Simplified
- Italian
- Japanese
- Korean
- Spanish
See previous store releases here: October '21.
