ServiceNow Virtual Agent and Microsoft Teams partners together to share the latest and greatest in self-service.. Check out the recording from the session to get started on integrating VA and Teams.
Great presentation, thank you all for putting this together! Taking Major Incidents for example, would it be possible to auto generate a Teams channel when an Incident is escalated to a Major Incident? Would it also be possible to automatically add group members to that channel, for example all members in a Help Desk group?
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