Add Hyperlink to "No agent available" message
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03-14-2024 04:38 AM
We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site.
Current message: There are no agents available at the moment. Please try again later.
Updated message: There are no agents available at the moment. Please try again later. If you want to submit a ticket to our Service Desk please click Submit Ticket {hyperlink to portal}.
Has anyone tried doing this? From the interface, it doesn't look to be possible.

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03-14-2024 05:08 AM
Hi @Brian Valente ,
1.Navigate to System UI> Messages
2.Check if there is a record that has a "message" field as "No Chat Agents Currently Available"
3.Now add a message that needs to be modified for the English language with the key "No Chat Agents Currently Available"
Then change the "" :
But i don't think you can add the link "Desk please click Submit Ticket {hyperlink to portal}."

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03-14-2024 07:05 AM
HI @Brian Valente ,
You can directly use HTML tags in the agent not available message.
conversational interfaces > settings > agent chat > No available agent message
update here like below with the right form and portal.
There are no agents available at the moment. Please try again later. If you want to submit a ticket to our Service Desk please click <a href="/esc" target="_blank">Submit Ticket </a>
result
Thanks
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03-14-2024 07:08 AM
Thanks for sending this over, giving it a try now!
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03-14-2024 07:18 AM
Hi @Brian Valente ,
Please refer to below thread:
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda