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Resolved! Change link UI in Virtual Agent

Dear experts, I am developing a Virtual Agent as a guider for user, We have a link list: But I don't think it's pretty, can we turn them into buttons or some other nicer UI. For example: These buttons are used as links to jump to other pages, not t...

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Junyu by Tera Contributor
  • 1334 Views
  • 2 replies
  • 2 helpfuls

Resolved! Search Catalog Item: is_conversational

Hello everyone, I have a flow which calls "Search Catalog Item" (SCI), followed by "Request Catalog Item". What I'm trying to do is have the user fill out a service request. It appears SCI is returning "false" for is_conversational. What I'd like to ...

Raj64 by Tera Guru
  • 1368 Views
  • 3 replies
  • 2 helpfuls

Resolved! Just refresh portal content not Virtual Agent conversation

Dear all, I have a question:  I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA  won't be ref...

Junyu by Tera Contributor
  • 743 Views
  • 10 replies
  • 1 helpfuls

Resolved! Slot Filling in Virtual Agent with NLU

Good Afternoon, Currently on the latest version of SNow San Diego Hotfix 2 I am trying to get slot filling working for a simple user lookup and it just does not want to work: So the user is asked who to search for but this might have been provided al...

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Ashley by Kilo Sage
  • 1449 Views
  • 3 replies
  • 1 helpfuls

Schedule a Chat back

We are not on the Rome version yet but selected that version since we are upgrading soon and there are some neat additions to that version! When live chat is busy, the wait is over 15 minutes (or a person waiting in the chat queue for 15 minutes), is...

Lynda1 by Kilo Sage
  • 1053 Views
  • 4 replies
  • 0 helpfuls

How to use NLU API?

Dear experts, I wonder if there is a method to serve  3rd-party applications by calling the ServiceNow NLU model's API (input a piece of text to ServiceNow, receive a sequence of intents and corresponding score). I'm guessing this is the place? How t...

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Junyu by Tera Contributor
  • 908 Views
  • 3 replies
  • 1 helpfuls

Reporting and Analytics on Virtual Agent

Hi, I am looking forward to do some reporting on Virtual agent. I can leverage reporting module or performance analytics i.e. how many chats were converted to incidents etc. and so on. I will not be using conversational analytics or any content pack ...