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Resolved! Virtual Agent API is throwing an error

Hi, I am working on chatbot integration using Virtual Agent API but when I am trying to send the payload to the OOB endpoint i.e https://instancename.service-now.com/api/sn_va_as_service/bot/integration using Resi API Explorer, I am getting the below...

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Kushal9 by Mega Contributor
  • 1947 Views
  • 4 replies
  • 1 helpfuls

Resolved! Issues on Virtual Agent API

Dear all, I am following this tutorial: https://www.youtube.com/watch?v=cyhmMyG4jKk to implement Virtual Agent API. I have installed sn_va_as_service, but when in Log Step, I can't find the source: sn_va_as_service, I will put two comparison screensh...

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Junyu by Tera Contributor
  • 1170 Views
  • 5 replies
  • 3 helpfuls

Resolved! Updating a date/time field from VA

Hi all Am stuck on what I think should be an easy task but it's had me pulling my hair out so looking for some assistance. I have been working on a VA topic that allows users to chase or escalate a ticket. Part of the requirements for this is to have...

Olly IB by Tera Contributor
  • 1044 Views
  • 8 replies
  • 0 helpfuls

Resolved! Interaction Record with Channel and Queue details

Hi All, Migrating from Connect Chat to Agent Chat.  Two Questions: 1. In Agent Chat where do agents see (after accepting a chat) which queue the chat was routed too on the Interaction Record? 2. for reporting, I cant see how the Interaction record wo...

Amego1 by Tera Guru
  • 1152 Views
  • 3 replies
  • 3 helpfuls

Adding subtopics under a topic in Virtual agent

Hi Team, When we click on "Show me everything" in the Virtual agent chat, only "HRSD queries" and "ITSM queries" should be shown as the main topic and after clicking on "HRSD queries" all the HRSD related topic should be shown and in case of "ITSM qu...

Niranjani by Giga Expert
  • 1111 Views
  • 2 replies
  • 0 helpfuls