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Resolved! Unable to Publish NLU model in UAT

When migrating VA and NLU updates into UAT environment via updateset we are able to train the model, but it does not allow to publish the model. With the migration, there were some new utterances included, so we need to train and publish, but it only...

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Yasmin by Kilo Guru
  • 2788 Views
  • 6 replies
  • 3 helpfuls

Static choice - modify number of choices to show

Hello Community, we have a static choice user input node that has 11 items for user to pick from. When displaying the static choice VA only shows up to 10 items, and then says "Show more..." (screenshots included below). We'd like to be able to modif...

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Yasmin by Kilo Guru
  • 1615 Views
  • 9 replies
  • 6 helpfuls

'show me everything'/topic picker shows setup topics

Hello everyone, whenever I click the 'show me everything' button in the virtual agent chat, it shows all topics and also some, but not all, setup topics. I don't understand why it shows setup topics at all, they should not be presented in 'show my ev...

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B_ttcher by Kilo Contributor
  • 3659 Views
  • 2 replies
  • 2 helpfuls

Resolved! Interactions record form missing the transcript field

Hello, now that we are in Paris and have the interactions record, we noticed that the Transcript field is not defaulted as per the image on docs. Is there a security/access constraint that forbids this useful field from appearing by default? Below i...

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Yasmin by Kilo Guru
  • 2070 Views
  • 5 replies
  • 2 helpfuls

Resolved! What are Virtual Agent pricing options?

Hello, Speaking from a Help Desk position at my company, we're looking at implementing a chatbot for our environment that allows users to look at open tickets and/or create a new ticket based on the question/issue they are experiencing.  Ideally we'd...

Alain10 by Giga Contributor
  • 5315 Views
  • 2 replies
  • 1 helpfuls
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