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Using AI search with Virtual Agent

We need to use AI Search fallback topic in out Virtual Agent. We got the AI Search enabled for our instance and followed the steps given in the below link, but still not able to display Genius result card for Catalog item and Knowledge articles. http...

skumars1808 by Tera Contributor
  • 2972 Views
  • 9 replies
  • 0 helpfuls

Performance testing of chatbot using jmeter

Hi, We have a virtual chat assistant that needs to be tested for performance. We are using jmeter and testing the websocket's performance . When we run a test plan with 30 odd threads, the first few users get a proper response, but once the response ...

Srikar1 by Kilo Explorer
  • 2268 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to Publish NLU model in UAT

When migrating VA and NLU updates into UAT environment via updateset we are able to train the model, but it does not allow to publish the model. With the migration, there were some new utterances included, so we need to train and publish, but it only...

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Yasmin by Kilo Guru
  • 2825 Views
  • 6 replies
  • 3 helpfuls

Static choice - modify number of choices to show

Hello Community, we have a static choice user input node that has 11 items for user to pick from. When displaying the static choice VA only shows up to 10 items, and then says "Show more..." (screenshots included below). We'd like to be able to modif...

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Yasmin by Kilo Guru
  • 1636 Views
  • 9 replies
  • 6 helpfuls

'show me everything'/topic picker shows setup topics

Hello everyone, whenever I click the 'show me everything' button in the virtual agent chat, it shows all topics and also some, but not all, setup topics. I don't understand why it shows setup topics at all, they should not be presented in 'show my ev...

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B_ttcher by Kilo Contributor
  • 3700 Views
  • 2 replies
  • 2 helpfuls
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