Resolved! How to change background color for virtual agent conversation page
How can i change the background color of virtual agent conversation page, the one I highlight
Forum Posts
Resolved! How do I create an Incident via the Virtual Agent?
How do I build a 'Create an Incident' use case via ServiceNow Virtual Agent? I duplicated the out of the box 'Create a Problem' but cannot find out how to change it to the Incident table.
Using AI search with Virtual Agent
We need to use AI Search fallback topic in out Virtual Agent. We got the AI Search enabled for our instance and followed the steps given in the below link, but still not able to display Genius result card for Catalog item and Knowledge articles. http...
Performance testing of chatbot using jmeter
Hi, We have a virtual chat assistant that needs to be tested for performance. We are using jmeter and testing the websocket's performance . When we run a test plan with 30 odd threads, the first few users get a proper response, but once the response ...
Resolved! How to Automatically close the Virtual Agent conversation if users don't take the actions within 2 hours.
I want virtual agent chatbot to close the conversation automatically if user doesn't take any action after two hours. By default its more than a day or 48 hours, not sure. Cam we modify it through configuration change or scripting?
Resolved! Unable to Publish NLU model in UAT
When migrating VA and NLU updates into UAT environment via updateset we are able to train the model, but it does not allow to publish the model. With the migration, there were some new utterances included, so we need to train and publish, but it only...
Resolved! Conversation and Interaction table - which table to use for chat analytics
We are facing some issues with Conversational Analytics dashboard reports so I am trying to determine few statistical counts of virtual agent chat usage - daily count of total chats initiated, virtual agent only chats, virtual agent + live agent chat...
Resolved! Difference between the Search Fallback and AI Search Fallback
Located in Custom Greetings and Setup -> Setup Topics I have both the Search Fallback Topic and AI Search Fallback configured. Can anyone explain the difference between these 2 and should I only have 1 of these configured or how do I control which on...
Resolved! How to set up Live Agent Routing with multiple queues based on VA Topic
Hi All, We have client requirement to route chat on the basis of VA topic. We have different agents for different areas. Please help me what changes i need to do in topic level and work assignment group. I have created different Queue but not sure H...
Forced to re-train and publish in each instance
We have fully built out our Virtual Agent with NLU. However, the training and publishing are not being captured in an update set. We have to manually re-train in each instance. Anyone else run into this?
Virtual Agent Reference Choice user input control - How to add a ' None of the Above' option
Has anyone ever tried to add a 'None of the Above' option to the Virtual Agent Reference Choice user input control. We are showing the user a list of applications (from cmdb_ci_appl) based on a search term they have just used and ideally need a 'None...
Static choice - modify number of choices to show
Hello Community, we have a static choice user input node that has 11 items for user to pick from. When displaying the static choice VA only shows up to 10 items, and then says "Show more..." (screenshots included below). We'd like to be able to modif...
Resolved! Can we add another button below "show me Everything" in virtual agent
Hello, We have a requirement to add a button "Transfer to Live Agent" after "Show Me Everything" button as shown in below screen shot. Please let me know if there is a way to do it. Regards, Venkata Satish
Virtual Agent: Error occurred when processing message: no thrown error
Hi, I'm facing an error in the virtual agent for certain user inputs/utterances only, due to which bot is giving the general message that is configured under general settings 'Error Topic'. On checking the system logs, found the below error logged : ...
'show me everything'/topic picker shows setup topics
Hello everyone, whenever I click the 'show me everything' button in the virtual agent chat, it shows all topics and also some, but not all, setup topics. I don't understand why it shows setup topics at all, they should not be presented in 'show my ev...
