Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Agent chat: profanity filter notifications not working

Not applicable

‎12-04-2023 01:53 AM - edited ‎12-10-2023 11:20 PM

Hi All,

 

when agent uses 3 profane words, line manager should receive notifications instead of chat manager informing the same.

but this is not currently happening, please help.

 

Thanks,

Anu

0 Helpfuls
  • 668 Views
1 REPLY 1

karim9
Tera Contributor

‎06-26-2024 02:33 AM

Please check the assignment group has the manager field set to someone. It sends notifications to manager of assignment group in your interaction. Thanks.

0 Helpfuls