Agent chat: profanity filter notifications not working

Community Alums
Not applicable

Hi All,

 

when agent uses 3 profane words, line manager should receive notifications instead of chat manager informing the same.

but this is not currently happening, please help.

 

Thanks,

Anu

1 REPLY 1

karim9
Tera Contributor

Please check the assignment group has the manager field set to someone. It sends notifications to manager of assignment group in your interaction. Thanks.