Agent chat: profanity filter notifications not working

Community Alums
Not applicable

‎12-04-2023 01:53 AM - edited ‎12-10-2023 11:20 PM

Hi All,

 

when agent uses 3 profane words, line manager should receive notifications instead of chat manager informing the same.

but this is not currently happening, please help.

 

Thanks,

Anu

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karim9
Tera Contributor

‎06-26-2024 02:33 AM

Please check the assignment group has the manager field set to someone. It sends notifications to manager of assignment group in your interaction. Thanks.

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