Agent chat: profanity filter notifications not working

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12-04-2023 01:53 AM - edited 12-10-2023 11:20 PM
Hi All,
when agent uses 3 profane words, line manager should receive notifications instead of chat manager informing the same.
but this is not currently happening, please help.
Thanks,
Anu
1 REPLY 1
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06-26-2024 02:33 AM
Please check the assignment group has the manager field set to someone. It sends notifications to manager of assignment group in your interaction. Thanks.