Hi everyone,
I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).
I am encountering an issue where the results differ depending on the interface. When testing via thePortal, the AI agent works as expected:
However, when testing via Microsoft Teams (or using the 'Test your Virtual Agent' UI action in the Now Assist settings), the agent ends the conversation prematurely every time:
Any ideas why the AI agent would behave differently across these channels ?
