AI Search in Virtual Agent for Multiple separate portals
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‎05-06-2025 06:19 AM
We have AI Search enabled for Virtual Agent...Please suggest me the best way for configuring AI search for different portals.As we have 3,4 portals based on specific regions.
Like AB portal should only return the KB & Catalog Item of AB (we have catalog AB)
The other portal CD should return only the KB & Catalog Item of CD(We have catalog CD)
The search Application:Virtual Agent Default Search Application
Search profile:Service Portal Default Search Profile
Kindly provide some best solutions.
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‎05-06-2025 06:24 AM
You need to update your search profiles and search sources accordingly to include only relevant results.
Regards,
Sumanth