Align the choices in center

Daemon1
Tera Expert

In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.
I want them to be centrally aligned.(The Yes/No options)

What changes do I need to make.

 
 

choice.png

1 ACCEPTED SOLUTION

Daemon1
Tera Expert

As per ServiceNow this has been updated in Zurich release and there is no option to change this configuration as of now.
This was the problem no shared by ServiceNow : PRB1973469

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Daemon1 

I doubt this can be done easily, especially if you want to keep it out-of-the-box and avoid technical debt.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Kilo Patron

Hi @Daemon1 ,

 

Identify the correct widget and update CSS there.

 

Sample (not tested)

 

  1. Navigate to Service Portal > Widgets.
  2. Search for the Virtual Agent widget (e.g., "Virtual Agent Service Portal Widget" ).
  3. Update CSS  to make center the topics. Try it once

Screenshot 2026-03-23 163329.jpg

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Daemon1
Tera Expert

As per ServiceNow this has been updated in Zurich release and there is no option to change this configuration as of now.
This was the problem no shared by ServiceNow : PRB1973469