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‎03-23-2026 03:25 AM - edited ‎03-23-2026 04:24 AM
In serviceNow virtual agent chat, the dynamic choices coming from the topic, or the topic picker, are left aligned.
I want them to be centrally aligned.(The Yes/No options)
What changes do I need to make.
Solved! Go to Solution.
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‎04-06-2026 06:47 AM
As per ServiceNow this has been updated in Zurich release and there is no option to change this configuration as of now.
This was the problem no shared by ServiceNow : PRB1973469
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‎03-23-2026 03:27 AM
Hi @Daemon1
I doubt this can be done easily, especially if you want to keep it out-of-the-box and avoid technical debt.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎03-23-2026 04:04 AM
Hi @Daemon1 ,
Identify the correct widget and update CSS there.
Sample (not tested)
- Navigate to Service Portal > Widgets.
- Search for the Virtual Agent widget (e.g., "Virtual Agent Service Portal Widget" ).
- Update CSS to make center the topics. Try it once
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‎04-06-2026 06:47 AM
As per ServiceNow this has been updated in Zurich release and there is no option to change this configuration as of now.
This was the problem no shared by ServiceNow : PRB1973469