Hi everyone,
I’m currently implementing an AI Agent to help users create incidents through chat. The agent asks a few clarification questions, drafts the incident details, and then creates the incident after user confirmation.
We would like to allow users to upload a screenshot or attachment during the process to help the support team better understand the issue.
What is the recommended approach to support attachment uploads during incident creation with an AI Agent?
- Should the attachment be uploaded before the incident is created or after the record exists?
Is there a recommended tool or prompt pattern to ask users for an optional screenshot during the conversation?
Any best practices or examples would be greatly appreciated.
Thank you.
