Block out Bookable slots on walk up experience if Technician is off sick

[jonathangilbert]

Hi All

Does anyone know how bookable time slots can be removed from a walk up location. We have the situation where a techincian is going to be out of the office for 1.5 days, so we need to stop people booking slots. We have a scheduled of Monday to Friday. Even if we had daily schedules  we could not simply unticket the day in question, as that one mean people could not book an appointment for the same day but the follwoing week.

We want to leave the schedules in place, but simply book out the slots effected whilst the technician is out of the office

[Jerry kk Wong · Accepted solution]

Hey @jonathangilbert , please check out the video I've posted on how to block out appointments in the ServiceNow Walk-up Experience: ServiceNow Walk-up Experience - How to Block Out Appointments (youtube.com)

Let me know if you have any questions. If this helps resolve your issue, please mark my post as "Accept as Solution" and "Helpful." Thank you!  Jerry

[jonathangilbert]

Morning Jerry

Thankyou so much for going out of your way to making a thorough video, it was so helpful and has solved the issue we faced 🙂

[Jerry kk Wong]

@jonathangilbert thank you for your feedback and I am glad the video solved the issue.  

[Scrubby_J]

Great video @Jerry kk Wong. @jonathangilbert another tip is to add your region's holiday schedule as a child schedule so that you don't have to block out all the public holidays manually.