Can a user skip a Text User Input component?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2022 07:21 AM - edited 10-13-2022 07:23 AM
I’m building a topic flow and I’m at the point where I’m giving the user the option to raise a HR Ticket. I want to present the user with some non mandatory questions, and give the user the ability to Skip the question if it’s not applicable to them.
how do you do this?
I’m in the Text User Input Component in the Virtual Agent Designer. Can anyone help?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-13-2022 08:53 AM
At the very bottom of the text input options, look for "Allow user to skip this node if"... since it sounds like you want this to be ALWAYS optional/skippable, you need to give this a condition to always return true.
If you don't mind low code, you can click script and in the function, simply have "return true;".
If you want no code, just Add Condition to something that will always return true. The first thing that comes to mind is "User is not empty" (note: we don't have unauthenticated users - if you do, you probably don't want this) - though you can also do something like "User is not [some system account]" (presuming you have at least one system account in the User table).