Hello - Currently, our users have to click on the Virtual agent icon to start the conversation when they visit the Employee Center page. Does anyone know how to have this start automatically once they visit the page? The goal is to have the virtual...
Hi all Recently my virtual agent stop working. I think that when I created the script within the topic and check the movement, it took too much time to response so I end the conversation and remove that script. After that, When I open the virtual age...
How to clear the old conversations in the Agent chat window?
Hello. Currently through this article: https://www.servicenow.com/community/developer-forum/chatgpt-integration-with-servicenow-virtualagent/m-p/2495408 we're able to integrate ChatGPT into our virtual agent. We'd like to have it search now using o...
Hello Community,I want to be able to see all the topics without having to press "Show me everything" button in Virtual agent like bellow:As is: ToBe:Is it possible to config?Any help would be greatly appreciated!#virtualagent #topicpicker
Hi, I would like to know if there is a way we can add attachment clip icon next to the send button in the chat. I would want the user to be able to attach files when they are chatting with an agent. Pic attached for reference. Here I would like to ...
Hi, all! I'm trying to introduce NLU into my VA. After introducing NLU into the VA, how do I train NLU to adapt the newest environment?If possible, I would like to achieve this with as little human maintenance as possible.e.g. NLU trains end-user's f...
Hi everyone! Im trying to Publish my NLU model, but running on below error all the time:That would not be an issue but all my intents connected to that model are actually enabled and available: Any ideas on how to make system recognize these as enabl...
Dear all, I'm investigating if a scenario like this is possible:1. When I enter the portal home page with the suffix sp, it shows the Virtual Agent about the introduction/overview content2. Then I click the menu header "Finance", and I reached the me...
Hello,We are currently on Tokyo and are in the development process to launch HRSD Virtual Agent. One of the requirements the Process Manager has is to report on the data related to the usage of Virtual Agent and the Feedback ratings and comments from...
Not sure which forum to post this question. I am researching and attempting to use the Issue Auto Resolution for Virtual Agent. In the documentation, it says ITSM Virtual Agent intents are the only Intents that can be used with a list of a small port...
Hi Experts.I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack AuthScreenshot of steps below 1. Click [Install] 2. Click [OK] 3. Popup window shows about:blank Is anybody faces same situcation? How can I resolve t...
Hi, I'm in the process of setting up virtual agent but I can't seem to get the greeting response to work. I keep getting the same message of 'There are no agents available at the moment', 'please try again later'. Even when I try to test a topic (any...
Hello all. Working on standing up virtual agent, just in our test instance at the moment. The issue I'm running into is that when searching something, I want the virtual agent to present KB articles, such as the one titled "Health Insurance". When I ...
I am working on an extrernal webapp on react and have embedded the chat bot using an iframe in the app, but it requires me to sign in first for it to work. However I am using this bot to serve users who are not service now users and thus they don't h...