Supported Variables on Virtual Agent
Why Virtual Agent is not supporting all type of variables , Where we can find the list of variable types that are supported by VA. Is there any possibility of adding the variable types to be supported by VA ?
Forum Posts
Embedding Virtual Agent live chat topic in external website
We want to embed the Virtual Agent on our main website, which is not in ServiceNow. We have followed the SN documentation for allowing the embed of the Virtual Agent external page successfully. However, to start off, we don't want the main Virtual Ag...
Virtual Agent
My company has A,B,C portals . The default virtual agent is implemented for portal A. We implemented for portal B,C. The greeting message is executing independently for all portals but after the greeting message by default the Anything else topic of ...
I can't get Entities to work in my NLU Intent
I have built an intent that contains 161 utterances. I then created an entity that will point to a response further down the conversational flow of my topic. I then went to the VA Designer to link the new Entity to the Static choice node in my topic ...
Is it possible not to block user input bar in Virtual Agent?
Is it possible to always leave that user input bar always open?By default, whenever the user goes to a custom topic or when he has to choose an option, it is locked.
Is it possible to disable/hide "click here to start a new conversation" after conversation end
Hi all Anyone got experience to disable VA field at the bottom of chat "click here start to new conversation" after conversation end? And also hide the "+" button to start a new conversation. Currently my VA was design to be be initiate from externa...
I have a use case where I'm trying to have ServiceNow chatbot as the Primary Bot
I have a use case where I'm trying to build ServiceNow chatbot as the Primary while Genesys chat as the secondary. I'm using ServiceNow virtual agent API to integrate between the two bots. The issue I'm seeing is when I send message to the ServiceNow...
Issue with viewing task records of notifications in a pop-up within MS Teams
Hi Community, We have enabled the property 'sn_va_teams.view_non_video_msft_task_module' to view the teams notification content in a pop-up instead of being redirected to the portal page in web browser. This worked fine in San diego version but doesn...
Expert Feedback Loop making mess in Intents
I am curious if anyone else noticed this?The Expert Feedback Loop improvements are awesome but at the same time, it makes a MESS within the Intent! An example, I have "I need the status of RITM000000 , the numbers are made up for this. The RITM and I...
OOTB VA conversations
Hi Been watching a video which contained a list of the OOTB VA conversations from servicenow. We want to start really improving our virtual agent and i wanted to delve into the conversations and what they actually do (was hoping e.g. the Azure AD on...
In Virtual Agent Analytics Dashboard how are the different reports/widgets in OOB are configured?
In Virtual Agent Analytics Dashboard how are the different reports/widgets in OOB are configured such as under Usage tab conversation Type report tab in the backend. I have lookd to breakdowns, widgets, indicators etc but unable to track them.
Selecting "date time" as the input format in the date/time component corrupts the display.
You create a topic with a simple date/time component and work in English.The problem is Japanese. Even though it is the same topic, the screen is white and nothing is displayed.I want to know the solution.
Resolved! Routing chat based on user's country location.
My client wants to route chat to different chat queues based on the country location of the user. Any Idea. how to do it? Thanks!
Resolved! Default Chat Experience not working
I need help i think i messed up. The Default Chat Experience is not working, I think servicenow created another Default Chat Experience and he's not allowing me to access or overwrite it and I'm the admin. I was performing some cleaning up in the gr...
Resolved! NU expert feedback uncategorized
Curious if anyone else on Utah version mysteriously has the Uncategorized in the model drop down for Expert Feedback loop Are we extra special?
