Hi, I would like to know if there is a way we can add attachment clip icon next to the send button in the chat. I would want the user to be able to attach files when they are chatting with an agent. Pic attached for reference. Here I would like to ...
Hi, all! I'm trying to introduce NLU into my VA. After introducing NLU into the VA, how do I train NLU to adapt the newest environment?If possible, I would like to achieve this with as little human maintenance as possible.e.g. NLU trains end-user's f...
Hi everyone! Im trying to Publish my NLU model, but running on below error all the time:That would not be an issue but all my intents connected to that model are actually enabled and available: Any ideas on how to make system recognize these as enabl...
Dear all, I'm investigating if a scenario like this is possible:1. When I enter the portal home page with the suffix sp, it shows the Virtual Agent about the introduction/overview content2. Then I click the menu header "Finance", and I reached the me...
Hello,We are currently on Tokyo and are in the development process to launch HRSD Virtual Agent. One of the requirements the Process Manager has is to report on the data related to the usage of Virtual Agent and the Feedback ratings and comments from...
Not sure which forum to post this question. I am researching and attempting to use the Issue Auto Resolution for Virtual Agent. In the documentation, it says ITSM Virtual Agent intents are the only Intents that can be used with a list of a small port...
Hi Experts.I've try to connect to Slack via Virtual Agent Setting but It isn't redirecting to Slack AuthScreenshot of steps below 1. Click [Install] 2. Click [OK] 3. Popup window shows about:blank Is anybody faces same situcation? How can I resolve t...
Hi, I'm in the process of setting up virtual agent but I can't seem to get the greeting response to work. I keep getting the same message of 'There are no agents available at the moment', 'please try again later'. Even when I try to test a topic (any...
Hello all. Working on standing up virtual agent, just in our test instance at the moment. The issue I'm running into is that when searching something, I want the virtual agent to present KB articles, such as the one titled "Health Insurance". When I ...
I am working on an extrernal webapp on react and have embedded the chat bot using an iframe in the app, but it requires me to sign in first for it to work. However I am using this bot to serve users who are not service now users and thus they don't h...
Hi All, Our team is about to trial removing the show me everything button and guiding the user in performing their search. We find customers who type their utterance have an increased success rate of 7% in their chat being automated/VA only. My main ...
Hi Everyone I want to customize the greeting messages OR atleast the initial conversation messages in Teams bot that is installed using Conversational Integration with MS Teams plugin. I have so far created a custom greeting that works in VA but sam...
Hi Experts, We want to enhance the KB article search in virtual agent.How to improve on below -How to display high/low rated articles search ?Can we get category wise KB search and then article?Thank you.
"Hi <user's first name>, I'm your virtual assistant. How can I help you today?"
1) Even when there are no live agents available to take live chat, we have "Live agent Support." option available/ clickable as shown: 2) We also need to remove this option on weekends. Is there any way we can disable this when there are no live age...
