Can VA Chat Survey be made optional

[Ujjwal1]

hi 
I have used post chat survey. Issue is , it is mandatory for each user .

Please suggest , if we can make it optional.

Thanks

Ujjwal

[Dr Atul G- LNG]

Hi @Ujjwal1 

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversati...

[Ujjwal1]

hi @Dr Atul G- LNG 
thanks  for doc url. But it did not show any option for make survey as optional.

Thanks

Ujjwal

[Dr Atul G- LNG]

Hi @Ujjwal1 

Yes, we can’t make it optional it seems, but please review this:

• Build survey content: Survey Designer provides various controls for defining survey questions. The example above shows the choice list control, which displays a list of items that your users can choose from. Each survey question has corresponding properties that you can set to manage survey behavior. For instance, you can make a survey response mandatory. If you make a survey response optional, users can skip the question in the survey. You can also configure your survey so that an introductory note starts the survey and an end note displays after users finish the survey.

[Ujjwal1]

hi @Dr Atul G- LNG  

thanks for your input. But it is giving option to make questions as optional(if that questions need to filled or skipped). but over all survey still be  mandatory.

what i am looking for, we user have option to skip survey ( not individual questions in survey)