Can VA Chat Survey be made optional

[Ujjwal1]

hi 
I have used post chat survey. Issue is , it is mandatory for each user .

Please suggest , if we can make it optional.

Thanks

Ujjwal

[Dr Atul G- LNG]

So mate, there’s no alternate then — it’s either make it or all  or for none.

[SANDEEP28]

@Ujjwal1  The post-chat survey cannot be made optional. However, there is a checkbox field labeled "Requester Ended" on the chat survey form. If this box is checked, the survey will be triggered when either the user or the agent ends the chat. If it’s unchecked, the survey will only be triggered when the agent ends the chat.

Other workaround is, you can make survey question optional in survey configuration so that user will see skip option during submitting survey.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

[Ujjwal1]

hi @SANDEEP28 
thanks  for your suggestion, but that will not work

#1: survey will not trigger for User(which is needed).

#2: "question optional in survey configuration so that user will see skip option during submitting survey." : this will make questions as optional. But survey will still be mandatory.