You don't need a script - you can use the ootb Flow Action Send Email or Send Notification. - should be completely no code if you like. In your flow, add the "Action" node > Flow Action > Spoke = ServiceNow Core > Action = Send Email | Send Notification.
The difference between the two is that Send Email is simpler and lets you craft an email from scratch, unique to this one use, whereas Send Notification requires you to first have created a "Triggered" Notification (sysevent_email_action), which has all the details defined in that record.
Generally I'd recommend using notifications rather than sending emails directly (they're better design-wise, reusable, in a standard location, and users can unsubscribe from them), but I can see Send Email being useful for you here so it's up to you.
You don't need a script - you can use the ootb Flow Action Send Email or Send Notification. - should be completely no code if you like. In your flow, add the "Action" node > Flow Action > Spoke = ServiceNow Core > Action = Send Email | Send Notification.
The difference between the two is that Send Email is simpler and lets you craft an email from scratch, unique to this one use, whereas Send Notification requires you to first have created a "Triggered" Notification (sysevent_email_action), which has all the details defined in that record.
Generally I'd recommend using notifications rather than sending emails directly (they're better design-wise, reusable, in a standard location, and users can unsubscribe from them), but I can see Send Email being useful for you here so it's up to you.
Thanks Chris, this might be the solution I'm after. I've got another question if you're able to help. I want the user responses to makeup the contents/body of the email, but the options are greyed out. Do you know what my options are here?
