How to show external site results in chat bot?

AnilM99
Tera Expert

‎03-20-2024 05:22 AM

Hi Team,

1. I created rest message and getting the result from external site.

Requirement: How to show the results along with KB articles and catalogs

 

2.

a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.

b. Created AI Search profile search source and linked to custom table

The challenge here is that the data from the custom table is not showing 

 

Help me on the same.

 

Thanks

Anil!

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adambuj
ServiceNow Employee
ServiceNow Employee

‎03-20-2024 07:02 AM

@AnilM99 if you are loading the data within a ServiceNow table then it sounds like you may still have additional step of associating to the proper Search Application. See the step - Enable and configure AI Search in Now Platform applications - here.

 

Separately, we offer the ability to index external content through a REST API to make searchable in your applications so that the content can reside in the external source while being searchable in ServiceNow. See here for more details

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