can we enable virtual agent on native view for ppm module instead of portal?

[MitaliJain]

Want to enable virtual agent for PPM module. The requirement is to have virtual agent visible on native view only not on portal. will that be a possible as out of the box virtual agent can be enable in portal. Can we configure it on native view and how?

[Chris D]

Natively, no, you cannot just enable VA on Core UI (UI16)/Next Experience, but SNOW provides ways to embed VA on non-Portal websites - you can read their documentation for more: Configuring the Portable Virtual Agent Web Client (servicenow.com)

Since you're wanting to use it within ServiceNow, some of the information may not be entirely relevant because your users will already have an active session on the same website, negating the need for SSO, cross-site scripting guards, etc...

At the simplest, I think you can just add a new module (application menu item) to the app navigator pointing to this webpage: $sn-va-web-client-app.do

That should open the VA in full-screen as an iFrame within Core UI/Next Experience and achieve what you want.

If you want to embed it any other way, you should review the documentation for more options.

[Community Alums]

Thanks, Chris! I'm going with the quick win but does it accept any of the parameters that you can usually pass through the portal? I found my Interaction's Context to be very empty which limits how I can transfer to a certain live agent queue.