Integrate custom built bot
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11-25-2024 07:32 AM
We have built a custom bot and would like to integrate that with service now and be another bot along with virtual agent bot?
Can someone guide how to integrate and create another bot application with in service portal.
Thanks!!
Krishna
1 REPLY 1

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11-28-2024 08:12 PM
Virtual Agent API will help in this case, ServiceNow bot can act as secondary bot and your custom bot will act as primary.