Can we enable Virtual agent on Native view only?

[MitaliJain]

Working on VA very first time. Want to enable virtual agent for itbm on native view not on service portal. will that be possible? Also it should be visible only for particular users or group of user. how we can configure this? 

[Community Alums]

Hello @MitaliJain ,

Go to "Agent Chat" and mark active "false" to the Service Portal Agent Chat config record for to not view VA on service portal. SS:

@MitaliJain , Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you.

Thank You!

[MitaliJain]

Thank you for your response. I can hide it on portal now. But how we can add/ make visible on native or core view?