Trying to use a Survey topic block
Hi Team, I am trying to call a topic block that we have in our instance however it requires a SurveyID. Can you help me understand whats a Survey and how can i acquire 1.
Forum Posts
Live Agent Set Up
Hi Experts/ @Mark Roethof @Mark Roethof , We have been trying to configure Live agent functionality in ServiceNow using Service Portal. Below Options we have analyzed so far and will require forum suggestion : 1. Configure Virtual Agent bot in Porta...
Resolved! How to find what intents are triggering a topic block?
This is a question in regards to the Virtual Agent Analytics, and the Topic section. We are looking at the most used topic, I will call it Topic A.There is no way Topic A should be the most used topic, in our environment. So I have been asked is ther...
What is advantage or difference between AI search and contextual search in VA?
what is the difference or features which we can look at after enabling ai search in virtual agent can you plase give me some pointer which help in testing or diffrentiating both
Resolved! how to change text for end conversation button on virtual Agent
Hi Team, How to change on hover text for end conversation button on virtual Agent
Resolved! Virtual Agent NLU doesn't work
Dear all, I am testing NLU for Virtual Agent in San-Deigo release version. I have created the NLU model and published it: Question: 1. But when I tested it on the portal, it doesn't work: 2. And when I tried to publish another small talk topic, ...
Adding Topic Category field in the Interaction logs
Is there a way to add the topic category on the Interactions Log within Interaction record? What we are trying to do is identify if and HR topic was invoked during the VA session. All of our HR topics are categorized as HRSD in the sys_cb_topic_cate...
can we call url in script action virtual agent?
Hi I am trying to call url in virtual agent script action using window.open('url',"_blank'). but it is giving an error. is there any other option to open url directly.
Resolved! VA Topic Layout Best Practise
Hi all, I'm hoping to get some feedback on how people have laid out their Virtual Agent topics and advice on what the ServiceNow best practise is. We have multiple 'report an issue' record producers in our Service Catalog and therefore created multip...
How to report on monthly usage stats of the current chat bot in ServiceNow. What table holds that data so I can report on to see monthly stats?
I need report on monthly usage stats of the current chat bot and not sure what table holds the usage data for chat bot in servicenow.
Resolved! Questions About Virtual Agent
Hey Guys, My customer needs the Virtual Agent Implemented, we're gonna have a call and I need to bring the right questions about the Virtual Agent to extract valuable information for this implementation. Experts, whats would be the 10 most important ...
Resolved! How to edit response message 'Sorry, I didn't understand. Please answer below question.'
Hi, I am trying to edit the bot's response when it couldn't find anything from intent. Editing OOB fall back topic script variables didn't work. Is it somewhere in sys_properties or background response? Please let me know. Thanks
AI Search is not working in Virtual Agent in San Diego Release.
I configured AI search in Virtual Agent then I am testing through the clicking test active buttons in designer but AI search is not working and also not giving any result neither showing Genus result. Previously It was working but now I am not gettin...
Topic block does not work after inserting into an OOB VA topic
Hi, I am a beginner in Virtual Agent. Per requirement, I have created a topic block to get documents attached in an HR case. The issue is that the block executes its workflow when tested individually but as I get it inserted in an existing OOB topic ...
Tracking VA initiated incident and requests
Creating an incident from within a VA topic, will create the incident with a contact type of "Virtual Agent". However, if you display a link in a topic, to a catalog item that creates an incident (I've had several customers use a catalog item like th...
