03-30-2023 03:55 PM
As we all know, the Fallback topics present links to KB articles or Catalog items.
Is there any way to check if a user clicked on one of the provided links?
There has to be a way! I hope!
09-22-2024 05:26 PM
Did anyone work this out, fallback for our VA searches the KBs and Catalog items i would like to know if the user clicks the links to any off these?
09-23-2024 08:11 AM - edited 09-23-2024 08:13 AM
There is Virtual Agent Dashboard that has the information. In User Search Metrics. It is not as robust as I would like.
Looking at it again and it seems to be better?
09-23-2024 03:14 PM
I have looked at the Virtual Agent Dashboard and it provides some useful info in the user search Metrics not easy to decipher but at least it is something thanks.
